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Tag: customers

92% of Indian business leaders bank on immersive CX

January 20, 2023January 20, 2023 TechHerald Bureau
indian business leaders

92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.

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Enterprise Technology2023 CX Trends Report, customer experience, customers, CX, Indian business leaders, ZendeskLeave a comment

Crestron marks Technology Day to value its customers, partners

January 20, 2023January 20, 2023 TechHerald Bureau
crestron

Technology Day was celebrated in two forms, namely the customer event and the partner event

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Channel Businessaudio-video, AV, Creston, Crestron Electronics, customers, partners, Technology Day, UC, unified communicationsLeave a comment

ServiceNow updates partner programme to tap $500 billion market

January 18, 2023January 18, 2023 TechHerald Bureau
ServiceNow

The company on Wednesday announced its partner programme transformation during the Partner Kickoff event in Las Vegas

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Channel Businesscustomers, Now Platform, Partner Kickoff event, ServiceNow, ServiceNow Partner ProgrammeLeave a comment

Oracle India bets on its growing partner ecosystem

July 28, 2022July 28, 2022 TechHerald Bureau
oracle india

Oracle announced its renewed strategy to work more closely with partners and help accelerate digitisation for its 15,000 customers in India

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Channel Businesscustomers, digitisation, Oracle, Oracle India, partnersLeave a comment

ERP implementations – why are customers still concerned?

July 28, 2022July 28, 2022 TechHerald Bureau
ERP implementations

48% of customers cited a strong need for more support and partnership from their ERP providers during the latter stages of the purchase journey

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Enterprise Technologycloud, customers, enterprise resource planning, Epicor, ERP, ERP software, implementationsLeave a comment

Poor customer experiences cost businesses up to $216 billion in India

December 8, 2021December 8, 2021 TechHerald Bureau
poor customer experiences

96% of consumers in India were dissatisfied with their experiences as customers in 2021

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Enterprise Technologybusinesses, customers, India, poor customer experiences, QualtricsLeave a comment

SonicWall secures any mix of cloud, hybrid, and networks

October 18, 2021October 18, 2021 TechHerald Bureau
Sonicwall

SonicWall is emphasizing returning choice to customers by offering security and scale to any mix of cloud, hybrid and traditional environments

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Securitycloud, customers, hybrid cloud, networks, returning chouce, security, SonicWallLeave a comment

SBI General brings 24X7 Healthline for health customers

April 20, 2021April 20, 2021 Pankaj Maru
SBI General

SBI General Insurance has announced the launch of its 24X7 Healthline. This round the clock dedicated helpline will be serving the health insurance customers.

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Enterprise Technology24x7 Healthline, customers, health, SBI General InsuranceLeave a comment

How hard Call Centers worked to satisfy customers in 2019?

December 16, 2019December 27, 2019 Pankaj Maru

Ozonetel, an Indian cloud based call center software provider has recently conducted an analysis of a sample set of 250 million calls made on its CloudAgent platform served by 60,000 actives agents in 2019.

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News & Analysisagents, Call Centers, customers, OzonetelLeave a comment

Over 50 pc enterprises say 5G will help get customers, give new revenue streams: study

October 24, 2019January 2, 2020 Pankaj Maru
5G IP

A staggering 90 percent of the respondents are either actively investigating 5G business cases or defining various use cases and service portfolios with ecosystem partners

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News & Analysis5G, customers, enterprises, Infosys Knowledge Institute, revenueLeave a comment

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