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January 20, 2023 Enterprise Technology

92% of Indian business leaders bank on immersive CX

92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.

January 20, 2023 Channel Business / Emerging Business

Crestron marks Technology Day to value its customers, partners

Technology Day was celebrated in two forms, namely the customer event and the partner event

January 18, 2023 Channel Business / Emerging Business

ServiceNow updates partner programme to tap $500 billion market

The company on Wednesday announced its partner programme transformation during the Partner Kickoff event in Las Vegas

July 28, 2022 Channel Business / Emerging Business

Oracle India bets on its growing partner ecosystem

Oracle announced its renewed strategy to work more closely with partners and help accelerate digitisation for its 15,000 customers in India

July 28, 2022 Enterprise Technology

ERP implementations – why are customers still concerned?

48% of customers cited a strong need for more support and partnership from their ERP providers during the latter stages of the purchase journey

December 8, 2021 Enterprise Technology

Poor customer experiences cost businesses up to $216 billion in India

96% of consumers in India were dissatisfied with their experiences as customers in 2021

October 18, 2021 Security

SonicWall secures any mix of cloud, hybrid, and networks

SonicWall is emphasizing returning choice to customers by offering security and scale to any mix of cloud, hybrid and traditional environments

April 20, 2021 Enterprise Technology

SBI General brings 24X7 Healthline for health customers

SBI General Insurance has announced the launch of its 24X7 Healthline. This round the clock dedicated helpline will be serving the health insurance customers.

December 16, 2019 News & Analysis

How hard Call Centers worked to satisfy customers in 2019?

Ozonetel, an Indian cloud based call center software provider has recently conducted an analysis of a sample set of 250 million calls made on its CloudAgent platform served by 60,000 actives agents in 2019.

October 24, 2019 News & Analysis

Over 50 pc enterprises say 5G will help get customers, give new revenue streams: study

A staggering 90 percent of the respondents are either actively investigating 5G business cases or defining various use cases and service portfolios with ecosystem partners