Ozonetel, an Indian cloud based call center software provider has recently conducted an analysis of a sample set of 250 million calls made on its CloudAgent platform served by 60,000 actives agents in 2019.
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Tag: customers
Over 50 pc enterprises say 5G will help get customers, give new revenue streams: study
A staggering 90 percent of the respondents are either actively investigating 5G business cases or defining various use cases and service portfolios with ecosystem partners
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83% of users want to make messaging their first means of contacting customer support : study
Customers are more accepting of automation and chatbots than ever before. Today’s consumers are focused on efficiency when it comes to solving their customer queries.
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Amdocs’ Vindicia integrates with Google Pay, enables secure payments to users
Vindicia CashBox now extends its support to Google Pay, the secure payment platform for websites, mobile apps and stores.
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Is Dell admitting it got hacked?
Dell Inc. a part of Dell Technologies on Wednesday said that earlier this month it had discovered unauthorized activities from hackers on its network attempting to extract Dell.com customer information.
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Aviva Life Insurance to use Amazon Alexa’s voice service for customers in India
Aviva becomes the first life insurance company in India to offer an Alexa skill to engage with its customers to simplify life insurance jargon.
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Future Generali India Insurance launches end-to-end consumer app – FG Insure
FG Insure app allows customers to intimate claims, manage, buy and renew policies & includes a holistic wellness program with ‘Chat with a doctor’ feature
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Veeam adds more customers, moves closer to become a billion dollar software company
More than 13,000 new customers were acquired in Q2 2018, expanding Veeam’s customer base to over 307,000
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