Anil Chawla: We have witnessed double-digit growth in the Indian market over the last two years and we look forward to riding the momentum
Read MoreVerint focuses on increasing cloud adoption: Anil Chawla
Tag: customer experience
92% of Indian business leaders bank on immersive CX
92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
Read MoreMeta and Jio Platforms bring JioMart on WhatsApp
The new experience allows consumers to shop from JioMart right within their WhatsApp chat.
Read More75% of organisations in India deployed self-service capabilities
On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
Read MoreMastek acquires MST Solutions for an undisclosed sum
NSE listed Mastek has not disclosed the financial terms of this acquisition
Read MoreKonnect Insights CEO on why social listening is imperative for brands
Sameer Narkar: Konnect Insights is an omnichannel customer experience management platform that enables brands to listen to conversations on the web and social media
Read MoreVerizon adds Genesys Cloud to its contact centre offerings
Verizon Business has added Genesys Cloud to the company’s global customer experience and contact centre offerings.
Read MoreCustomer Experience drive business success: report
Customer Experience is increasingly crucial to business success and highly successful companies are adopting new technology at record speed. The latest global Zendesk Customer Experience (CX) Trends report 2021 revealed.
Read MoreUniphore and Tech Mahindra to drive customer experience
Uniphore and Tech Mahindra have entered into a multi-year, multi-million dollar strategic pact to drive innovation in customer experience.
Read MoreWildcraft selects IBM’s CRM solution to better CX
The CRM solution will enable Wildcraft to have a 360-degree view of every shopper and provide its customers with a personalised shopping experience across all its channels.
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