customer experience TechHerald

August 8, 2025 Enterprise Technology

Agentic AI on the rise, but governance fails to keep up – study

80% of consumers want clear rules around AI use, only 31% of business leaders say their organisations have comprehensive policies in place

May 14, 2025 Enterprise Technology

AlphaBake brings virtual try-on for online clothing brands

Virtual try-ons deliver a scalable and photorealistic try-on experience driving higher conversions, boosting revenue, cutting customer acquisition costs and increasing top-of-funnel traffic

October 13, 2023 Enterprise Technology

Netcore Gen-AI backed marketer tools offer higher engagement

Netcore Gen-AI backed marketer tools used by some of the clients like Crocs, Max Life, and Thomas Cook see higher user engagement up to 20%

October 6, 2023 Enterprise Technology

Zendesk adds generative AI capabilities to its CX offerings

The new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection

October 3, 2023 Enterprise Technology

VTEX and Solveda join hands for customer experience

The alliance aims to lead a global revolution in customer experience management catering to B2B and B2C

September 4, 2023 Enterprise Technology

VTEX, Vinculum to better customer experience in India

The partnership’s core objective is to offer businesses access to technology and services, helping them to become competitive and challenging in digital commerce.

June 23, 2023 Enterprise Technology

Tymeshift acquisition adds AI-backed WFM to Zendesk

Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads

May 31, 2023 Enterprise Technology

Tech Mahindra and Bank of Baroda to enhance CX

The tie-up is aimed at digitally enhancing Bank of Baroda’s operations through the deployment of multiple digital solutions in a single model at the bank’s contact centre

January 27, 2023 Interviews

Verint focuses on increasing cloud adoption: Anil Chawla

Anil Chawla: We have witnessed double-digit growth in the Indian market over the last two years and we look forward to riding the momentum

January 20, 2023 Enterprise Technology

92% of Indian business leaders bank on immersive CX

92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.