Myntra is leveraging Microsoft Azure cloud to drive innovation, speed and agility to strengthen its business. It has worked closely with Microsoft to migrate its platform – from supply chain management to inventory to site capabilities – to Azure for trusted, always-on, hyper-scale and cost-effective computing.
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The new AR solution provides organizations with a more visual way to interact with customers, members, employees, patients and other audiences.
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Zendesk said its new partner program allows partners to engage in multiple business models based on their unique business strategy and skills.
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As CX continues to be a key competitive differentiator, businesses are aiming to deliver data-driven, personalised marketing at scale
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With this new capability released in the Fall 2018 release, [24]7 AIVA can now leverage human agents during an interaction to ensure that it’s interpretation of intent is correct when the confidence score of a chatbot is low.
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Standing at its most critical juncture since the invention of the internal combustion engine, automotive leaders acknowledge the need to drive digital mastery by prioritizing customer experience, culture, operating models, connected cars, and open innovation.
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Smart Mobility Connect combines the strategy, technology, artificial intelligence (AI) and analytics and creative design expertise of Capgemini Invent to help automotive original equipment manufacturers (OEMs) identify new business opportunities, accelerate implementation speeds and increase customer satisfaction.
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CAMServ was initially launched on camsonline.com, it will soon be available on the myCAMS mobile app, which is used by over 2 million investors and popular social media platforms
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The report details what sets companies with the most sophisticated customer support operations apart from their industry peers.
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This disconnect shows that companies are setting the bar for “good” service too low which could have significant business impact as customer experience becomes even more vital in the buying decision of consumers.
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