Sameer Narkar: Konnect Insights is an omnichannel customer experience management platform that enables brands to listen to conversations on the web and social media
Read MoreKonnect Insights CEO on why social listening is imperative for brands
Tag: customer experience
Verizon adds Genesys Cloud to its contact centre offerings
Verizon Business has added Genesys Cloud to the company’s global customer experience and contact centre offerings.
Read MoreCustomer Experience drive business success: report
Customer Experience is increasingly crucial to business success and highly successful companies are adopting new technology at record speed. The latest global Zendesk Customer Experience (CX) Trends report 2021 revealed.
Read MoreUniphore and Tech Mahindra to drive customer experience
Uniphore and Tech Mahindra have entered into a multi-year, multi-million dollar strategic pact to drive innovation in customer experience.
Read MoreWildcraft selects IBM’s CRM solution to better CX
The CRM solution will enable Wildcraft to have a 360-degree view of every shopper and provide its customers with a personalised shopping experience across all its channels.
Read MoreMyntra adopts Microsoft Azure, drives its digital transformation
Myntra is leveraging Microsoft Azure cloud to drive innovation, speed and agility to strengthen its business. It has worked closely with Microsoft to migrate its platform – from supply chain management to inventory to site capabilities – to Azure for trusted, always-on, hyper-scale and cost-effective computing.
Read MoreConduent’s AR solution to transform the customer experience
The new AR solution provides organizations with a more visual way to interact with customers, members, employees, patients and other audiences.
Read MoreZendesk brings new partner program
Zendesk said its new partner program allows partners to engage in multiple business models based on their unique business strategy and skills.
Read MoreCustomer Experience a priority for businesses, but technology adoption lags : Adobe research
As CX continues to be a key competitive differentiator, businesses are aiming to deliver data-driven, personalised marketing at scale
Read More[24]7.ai blends chatbots and humans to improve intent recognition
With this new capability released in the Fall 2018 release, [24]7 AIVA can now leverage human agents during an interaction to ensure that it’s interpretation of intent is correct when the confidence score of a chatbot is low.
Read More