Netcore Gen-AI backed marketer tools used by some of the clients like Crocs, Max Life, and Thomas Cook see higher user engagement up to 20%
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Tag: customer experience
Zendesk adds generative AI capabilities to its CX offerings
The new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection
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VTEX and Solveda join hands for customer experience
The alliance aims to lead a global revolution in customer experience management catering to B2B and B2C
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VTEX, Vinculum to better customer experience in India
The partnership’s core objective is to offer businesses access to technology and services, helping them to become competitive and challenging in digital commerce.
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Tymeshift acquisition adds AI-backed WFM to Zendesk
Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads
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Tech Mahindra and Bank of Baroda to enhance CX
The tie-up is aimed at digitally enhancing Bank of Baroda’s operations through the deployment of multiple digital solutions in a single model at the bank’s contact centre
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Verint focuses on increasing cloud adoption: Anil Chawla
Anil Chawla: We have witnessed double-digit growth in the Indian market over the last two years and we look forward to riding the momentum
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92% of Indian business leaders bank on immersive CX
92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
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Meta and Jio Platforms bring JioMart on WhatsApp
The new experience allows consumers to shop from JioMart right within their WhatsApp chat.
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75% of organisations in India deployed self-service capabilities
On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
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