The new experience allows consumers to shop from JioMart right within their WhatsApp chat.
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Tag: customer experience
75% of organisations in India deployed self-service capabilities
On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
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Mastek acquires MST Solutions for an undisclosed sum
NSE listed Mastek has not disclosed the financial terms of this acquisition
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Konnect Insights CEO on why social listening is imperative for brands
Sameer Narkar: Konnect Insights is an omnichannel customer experience management platform that enables brands to listen to conversations on the web and social media
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Verizon adds Genesys Cloud to its contact centre offerings
Verizon Business has added Genesys Cloud to the company’s global customer experience and contact centre offerings.
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Customer Experience drive business success: report
Customer Experience is increasingly crucial to business success and highly successful companies are adopting new technology at record speed. The latest global Zendesk Customer Experience (CX) Trends report 2021 revealed.
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Uniphore and Tech Mahindra to drive customer experience
Uniphore and Tech Mahindra have entered into a multi-year, multi-million dollar strategic pact to drive innovation in customer experience.
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Wildcraft selects IBM’s CRM solution to better CX
The CRM solution will enable Wildcraft to have a 360-degree view of every shopper and provide its customers with a personalised shopping experience across all its channels.
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Myntra adopts Microsoft Azure, drives its digital transformation
Myntra is leveraging Microsoft Azure cloud to drive innovation, speed and agility to strengthen its business. It has worked closely with Microsoft to migrate its platform – from supply chain management to inventory to site capabilities – to Azure for trusted, always-on, hyper-scale and cost-effective computing.
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Conduent’s AR solution to transform the customer experience
The new AR solution provides organizations with a more visual way to interact with customers, members, employees, patients and other audiences.
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