Posted by Siliguri, West Bengal: Fusion CX, a customer experience (CX) and business process management (BPM) company, has opened a new 1,000-seat, 54,000 sq. ft. delivery centre in Siliguri, West Bengal. The facility will support e-commerce and retail clients, providing customer and seller support through voice, email, chat, social media and in-app messaging.
West Bengal Government‘s Minister of IT and ELectronics Babul Supriyo, attended the inauguration, along with Fusion CX Co-Founders Pankaj Dhanuka and Kishore Saraogi.
Siliguri is emerging as a strong talent hub with growing academic depth, making it well positioned for digital-first and knowledge-based services. Fusion CX aims to establish the city as a key centre for commerce-focused customer experience, data services, and industry-specific outsourcing.
“Siliguri’s rise as a CX hub is a milestone for the state, creating large-scale employment opportunities and showcasing Bengal’s growing strength in the IT and BPM sectors,” said Babul Supriyo.
“The Siliguri expansion underscores Fusion CX’s commitment to creating a next-generation hub for e-commerce CX and advanced data-driven services,” said Pankaj Dhanuka, Co-Founder, Chairman, MD and CEO of Fusion CX.
“With its unique blend of talent, connectivity and academic depth, Siliguri gives us the momentum to scale rapidly and deliver world-class solutions in CX, data services and outsourcing,” added Kishore Saraogi, Co-Founder, MD and COO.
The facility currently employs over 400 full-time staff and offers a range of services tailored to fast-moving business needs. These include end-to-end customer and seller support, flexible staffing models for quick-commerce, data annotation, training data preparation and analytics powered by Omind automation.
The centre has modern training rooms, collaboration areas, and workspaces, supporting employees’ learning and performance and their well-being. Its omnichannel delivery model enables seamless engagement across all digital and communication platforms.
Fusion CX’s investment in Siliguri reinforces its long-term vision of blending global scale with local strength to deliver next-generation customer experience solutions.