Conversive becomes one of the first platforms to offer a truly omnichannel and multilingual customer engagement solution, integrating voice as a core capability
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Tag: omnichannel
VTEX, Vinculum to better customer experience in India
The partnership’s core objective is to offer businesses access to technology and services, helping them to become competitive and challenging in digital commerce.
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Pine Labs enters UAE region
Pine Labs said it will partner with local banks and financial institutions in the UAE region to help them serve their merchant partners better
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75% of organisations in India deployed self-service capabilities
On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
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Unocoin improves omnichannel experience with CleverTap
Unocoin has leveraged CleverTap’s solution to optimize and improve its user engagement with omnichannel customer experience
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Firefox Bikes ties with Salesforce to upgrade D2C experience
Firefox Bikes aims to deliver a consistent omnichannel experience across all its digital and physical touchpoints
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UTI MF picks Resulticks to drive its omnichannel customer engagement plans
It aims to empower both its customer and agent ecosystems through a unified communication strategy
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Manthan simplifies marketing orchestration with AI
Manthan’s solutions use capabilities such as machine learning based predictive models and recommendation engines. They also offer intuitive natural language interface for business users. These technologies empower marketers and scale their efforts through insights and intelligent decision making.
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Teleopti gets patent for chat staffing algorithm
Teleopti’s advanced chat resourcing calculations support contact centers in embracing digitalization with far greater certainty while efficiently meeting customers on the platforms they wish to communicate.
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