Posted by Pune: Conversive, an AI-powered CRM engagement platform has announced the acquisition of VoxGenie, a rising startup specialising in real-time voice AI solutions to strengthen its omnichannel voice AI capabilities. The move marks a major step in Conversive’s push toward delivering seamless, multimodal customer engagement across voice, chat, SMS, WhatsApp, and email powered by a unified AI engine.
With this acquisition, Conversive becomes one of the first platforms to offer a truly omnichannel and multilingual customer engagement solution, integrating voice as a core capability alongside its existing messaging suite under its SMS Magic and Conversive brands.
“Voice is not just another channel, it’s the most human form of communication,” said Nitin Seth, CEO and Co-Founder, Conversive.
“With this acquisition, we’re enhancing our ability to deliver natural, compliant, AI-powered voice interactions, built to work alongside SMS, chat, and messaging apps empowering brands to deliver seamless, compliant, and multilingual customer journeys that begin anywhere and continue everywhere,” added Seth.
Founded by a team of voice-tech innovators, VoxGenie quickly gained recognition for building intelligent voice-first applications for enterprise clients. The company’s founding team will now lead Conversive’s Voice AI division, focusing on native integration with CRM systems and use cases in high-impact industries like healthcare, finance, education and public sector services.
Key Platform Enhancements
Following the acquisition, Conversive’s platform has strengthened its omnichannel voice AI capabilities and now it supports voice-activated lead qualification, appointment scheduling, and document collection, multilingual support and real-time handoffs between voice, SMS, WhatsApp and live agents, automated post-call summaries and agent-assist features to enhance productivity and compliance with global standards including TCPA, HIPAA and GDPR.
These enhancements are designed to support organisations where trust, empathy, and speed are critical—enabling human-like voice automation without sacrificing compliance or personalisation.
Viren Baid, former Co-Founder of VoxGenie and now Conversive’s Head of Voice AI said, “We’ve always believed voice conversations could be as frictionless and intelligent as messaging. Joining forces with Conversive gives us the scale and ecosystem to make that a reality. We’re excited to expand across India, North America, and Southeast Asia.”
Conversive’s expanded capabilities aim to help enterprises move beyond traditional IVRs and scripted bots offering a context-aware, AI-powered voice experience that mirrors human interaction.