Posted by Mumbai: IT services and consulting firm Hexaware Technologies has acquired SMC Squared, a US-based specialist in Global Capability Centre (GCC) development and management for an undisclosed sum. The move strengthens Hexaware’s push into next-generation GCC models and coincides with the launch of its new GCC 2.0 service line, designed to enable global enterprises to scale operations beyond cost savings through platform-led digital transformation.
Hexaware acquires SMC Squared
With this acquisition, Hexaware aims to reshape how global firms leverage GCCs by offering a fully integrated solution stack that blends AI, automation, and delivery governance. The newly launched GCC 2.0 proposition is positioned as a future-forward operating model, enabling clients to build scalable, accountable, and innovation-driven offshore capabilities.
“Our clients are increasingly looking for GCC partners who bring more than staffing or infrastructure,” said Amrinder Singh, President and Head of EMEA and APAC Operations, Hexaware.
“With SMC Squared, we gain proven governance, delivery credibility, and scale in areas where execution strength is non-negotiable. This acquisition enables us to deliver long-term value to enterprises, leveraging our human and digital agent-driven model and proprietary IT delivery platforms,” added Singh.
Strategic Synergy to Drive Enterprise Value
SMC Squared brings to Hexaware a track record of delivering managed GCC services across HR, employee experience, infrastructure, finance, and strategic IT. It operates through flexible models—such as build-optimize-transfer (BOT) and hybrid engagement—tailored to enterprise needs. Its capabilities align with Hexaware’s platform-driven delivery across cloud, data, and digital modernisation.
The combined service offering will enable clients to build AI-augmented global teams, integrate across enterprise applications, and ensure long-term agility and compliance—key factors as companies demand higher accountability from their offshore centres.
“On behalf of the SMC Squared team, I’m thrilled to share that we’re now part of Hexaware,” said Patricia Connolly, CEO, SMC Squared.
“For over a decade, we’ve helped shape the GCC industry, and this acquisition expands what we can deliver globally with strengthened capabilities across AI, analytics, modernisation, cloud transformation, and enterprise platforms while growing our delivery footprint with new centres in Latin America and increasing client activity in the UK and Europe,” added Connolly.
GCC Sector Poised for High Growth
India’s GCC sector is projected to exceed $100 billion by 2030, driven by rising enterprise demand for operational scale, business resilience, and digital transformation. The Hexaware–SMC integration positions the combined entity to tap into this fast-growing market with a comprehensive GCC-as-a-service stack, ranging from advisory and setup to transformation and optimisation.
Among SMC’s clients is Papa John’s International, Inc. (PZZA), operating global quick-service restaurants with a significant international presence including India.
“From modernising our ERP systems to enhancing our Workday integrations and building a robust data and analytics foundation, SMC has consistently delivered. We look forward to working together, now with Hexaware, to accelerate modernisation. Congratulations SMC Squared and Hexaware. We’re excited for what lies ahead in our GCC partnership,” said Michael Wyant, VP of Corporate Systems and Enterprise Data, Papa Johns.
The acquisition signals Hexaware’s broader strategy of building digital-first, AI-native enterprise services that combine automation and human expertise. With clients spanning industries like healthcare, BFSI, consumer brands, and retail, the firm is betting on GCC 2.0 as a core growth engine for the next decade.