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December 23, 2022 Enterprise Technology

Is ChatGPT mature enough to solve real biz problems?

ChatGPT has further mainstreamed Generative AI by making it more accessible and yet enterprises would still need comprehensive Conversational AI solutions to make a business impact

June 4, 2021 Enterprise Technology

Talisma and Active.Ai to improve CX in BFSI via AI chatbot

Under the tie-up, Talisma will integrate Active.AI’s next-gen conversational AI chatbot into its platform and offer it to its BFSI customers.

August 21, 2020 Enterprise Technology

OYO rolls a real-time chatbot Yo! Help for guests

Using the chat assistant Yo! Help, OYO will enable seamless experiences for its customers and guests — right from the post-booking to post-checkout or cancellation phases.

July 18, 2019 Enterprise Technology

Beauty brand POND’S brings first AI-powered skin diagnostic chatbot

Leveraging a combination of advanced AI and skin diagnosis technology, the chatbot will help consumers combat skincare concerns across four main areas — uneven skin tone, spots, pimples and wrinkles.

November 17, 2018 Enterprise Technology

[24]7.ai blends chatbots and humans to improve intent recognition

With this new capability released in the Fall 2018 release, [24]7 AIVA can now leverage human agents during an interaction to ensure that it’s interpretation of intent is correct when the confidence score of a chatbot is low.

October 13, 2018 News & Analysis

Automation maturity in India below the global average of 16% : report

Over 40% of businesses have cited that the number one objective behind automation initiatives is to improve quality, and only 23% are looking to gain incremental revenue.

October 9, 2018 News & Analysis

Microsoft to invest in Grab under a strategic cloud partnership

As a first step in the broad collaboration between the two companies, Grab will adopt Microsoft Azure as its preferred cloud platform and Microsoft will make a strategic investment in Grab.

October 4, 2018 News & Analysis

CAMS brings ‘CAMServ’, a self-service chatbot to up customer experience for mutual fund investors

CAMServ was initially launched on camsonline.com, it will soon be available on the myCAMS mobile app, which is used by over 2 million investors and popular social media platforms

September 30, 2018 News & Analysis

Mitsui and [24]7.ai push digital transformation in Japan via digital chat

Mitsui & Co., Ltd. (Mitsui) announced that Chubu Electric has deployed [24]7 chat to accelerate its digital transformation strategy

September 26, 2018 News & Analysis

IndusInd Bank launches voice-based banking service via Amazon Alexa enabled devices

Using voice based approach, IndusInd Bank aims to empower its customers for initiating voice-based banking transactions such as fund transfer, bill payments, recharges, account information with ease and efficiency.