Mitsui and [24] push digital transformation in Japan via digital chat

Bangalore: [24], a global leader in intent-driven customer engagement solutions, and Mitsui & Co., Ltd. (Mitsui) announced that Chubu Electric has deployed [24]7 chat to accelerate its digital transformation strategy. By deploying [24]7 Chat, Chubu Electric aims to systematically enhance customer experience through improved agent effectiveness to reduce the number of customer calls and emails, and instead serve consumers through online chat.

“One of the biggest challenges for us in the Katene Connect business was establishing communication with our customers,” said Shuichi Yoshida of Chubu Electric. “Our customers are looking for convenience and responsiveness, and [24]7 Chat offers our customers an easy way to interact with our company. We are considering expanding digital chat to our power and gas business, both for customer support and sales so that we can improve customer experience and agent effectiveness. We are also considering deployment of a chatbot solution to introduce automation into the chat experience.”

[24]7 chat uses intent-driven engagement and predictive analytics to understand what consumers want to do, systematically enhancing customer experiences and improving agent effectiveness. Because [24]7 chat uses AI to replicate the effectiveness of a company’s best agents, it enables digital self-service that boosts customer satisfaction and conversions while lowering costs. Deployed widely by many Fortune 1000 companies, [24]7 chat is tightly integrated with [24]7 AIVA, the industry leading AI-powered chatbot.

“Mitsui has demonstrated its deep understanding of Japanese enterprises and the needs of their customers,” said Scott Horn, CMO – [24] “This deployment with Chubu Electric highlights the power of chat to dramatically improve customer experience, build brand loyalty and drive measurable business impact.”

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