With this new capability released in the Fall 2018 release, [24]7 AIVA can now leverage human agents during an interaction to ensure that it’s interpretation of intent is correct when the confidence score of a chatbot is low.
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Tag: [24]7 AIVA
Mitsui and [24]7.ai push digital transformation in Japan via digital chat
Mitsui & Co., Ltd. (Mitsui) announced that Chubu Electric has deployed [24]7 chat to accelerate its digital transformation strategy
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[24]7 AIVA – the AI powered first virtual agent with emotional intelligence
With this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically.
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