Talisma and Active.Ai to improve CX in BFSI via AI chatbot

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Bangalore: Talisma and Active.Ai have announced a tie-up to improve customer experience (CX) in the BFSI segment. Under the tie-up, Talisma will integrate Active.AI’s next-gen conversational AI chatbot into its platform and offer it to its BFSI customers.

Talisma offers CRM solutions for enterprises and Singapore based Active.Ai provides a comprehensive Conversational AI BFSI focused platform.

BSFI customers can leverage the solutions from Talisma and Active.AI on their Conversational AI journey. The collaboration provides a plethora of use cases across retail and commercial banking, insurance and capital markets.

Also, the solutions are readily available on channels including WhatsApp. It ensures full-proof seamless fallback for human help, if the need arises.

The partnership has won top tier UAE based banks as customers very recently. Study predictions suggested that 90% success rates in banking interactions will come from using chatbots by 2022.

Talisma and Active.AI are perfectly positioned to accelerate digital transformation in the industry. The tie-up ensures the quickest time to market solutions focusing on digital and personalized interaction. This results in increased customer engagement and considerable cost-savings for banks and financial institutions.

“The complementary solutions from Talisma and Active.Ai provides a full suite of offerings that BFSI enterprises can leverage to leapfrog on Conversational AI journey,” said Ravi Shankar, Co-Founder and CEO – Active.Ai

“Our partnership has borne early results, with a win at one of the top tier banks in UAE and the future, that lies ahead, looks promising for this collaboration,” added Shankar.

“Talisma has always been at the forefront of transforming customer experience for enterprises. With this partnership with Active.AI our solutions fit into the strategic and tactical directions needed in the industry to continue to transform customer experience and engagement,” said Rajendra Mruthyunjayappa, MD – Talisma Corporation.

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