Zendesk announced that it has signed a definitive agreement to acquire Klaus, the AI-powered quality management platform
Continue reading
Zendesk announced that it has signed a definitive agreement to acquire Klaus, the AI-powered quality management platform
Continue readingThe new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection
Continue readingBuilt exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads
Continue readingThe tie-up is aimed at digitally enhancing Bank of Baroda’s operations through the deployment of multiple digital solutions in a single model at the bank’s contact centre
Continue reading92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
Continue readingOn average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
Continue readingNEC and SAP have agreed to jointly promote the rollout of the RISE with SAP offering for mission-critical systems
Continue readingOrangeOne Corporation, a leading software services provider in Japan has partnered with Indian startup Freshworks to expand in the local market.
Continue readingAs CX continues to be a key competitive differentiator, businesses are aiming to deliver data-driven, personalised marketing at scale
Continue readingCAMServ was initially launched on camsonline.com, it will soon be available on the myCAMS mobile app, which is used by over 2 million investors and popular social media platforms
Continue reading