80% of consumers want clear rules around AI use, only 31% of business leaders say their organisations have comprehensive policies in place
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Tag: CX
Zendesk signs definitive agreement to acquire Klaus
Zendesk announced that it has signed a definitive agreement to acquire Klaus, the AI-powered quality management platform
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Zendesk adds generative AI capabilities to its CX offerings
The new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection
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Tymeshift acquisition adds AI-backed WFM to Zendesk
Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads
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Tech Mahindra and Bank of Baroda to enhance CX
The tie-up is aimed at digitally enhancing Bank of Baroda’s operations through the deployment of multiple digital solutions in a single model at the bank’s contact centre
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92% of Indian business leaders bank on immersive CX
92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
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75% of organisations in India deployed self-service capabilities
On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
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NEC and SAP join hands to drive corporate transformation
NEC and SAP have agreed to jointly promote the rollout of the RISE with SAP offering for mission-critical systems
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SaaS startup Freshworks partners with OrangeOne
OrangeOne Corporation, a leading software services provider in Japan has partnered with Indian startup Freshworks to expand in the local market.
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Customer Experience a priority for businesses, but technology adoption lags : Adobe research
As CX continues to be a key competitive differentiator, businesses are aiming to deliver data-driven, personalised marketing at scale
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