Zendesk announced that it has signed a definitive agreement to acquire Klaus, the AI-powered quality management platform
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Tag: CX
Zendesk adds generative AI capabilities to its CX offerings
The new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection
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Tymeshift acquisition adds AI-backed WFM to Zendesk
Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads
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Tech Mahindra and Bank of Baroda to enhance CX
The tie-up is aimed at digitally enhancing Bank of Baroda’s operations through the deployment of multiple digital solutions in a single model at the bank’s contact centre
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92% of Indian business leaders bank on immersive CX
92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
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75% of organisations in India deployed self-service capabilities
On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
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NEC and SAP join hands to drive corporate transformation
NEC and SAP have agreed to jointly promote the rollout of the RISE with SAP offering for mission-critical systems
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SaaS startup Freshworks partners with OrangeOne
OrangeOne Corporation, a leading software services provider in Japan has partnered with Indian startup Freshworks to expand in the local market.
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Customer Experience a priority for businesses, but technology adoption lags : Adobe research
As CX continues to be a key competitive differentiator, businesses are aiming to deliver data-driven, personalised marketing at scale
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CAMS brings ‘CAMServ’, a self-service chatbot to up customer experience for mutual fund investors
CAMServ was initially launched on camsonline.com, it will soon be available on the myCAMS mobile app, which is used by over 2 million investors and popular social media platforms
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