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Tag: CX

92% of Indian business leaders bank on immersive CX

January 20, 2023January 20, 2023 TechHerald Bureau
indian businesses

92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.

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Enterprise Technology2023 CX Trends Report, customer experience, customers, CX, Indian business leaders, ZendeskLeave a comment

75% of organisations in India deployed self-service capabilities

August 12, 2022August 12, 2022 TechHerald Bureau

On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch

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Enterprise TechnologyAdvance Analytics, ClearTouch, contact centres, customer experience, CX, omnichannel, organisations in India, self-serviceLeave a comment

NEC and SAP join hands to drive corporate transformation

February 25, 2022February 25, 2022 TechHerald Bureau
NEC

NEC and SAP have agreed to jointly promote the rollout of the RISE with SAP offering for mission-critical systems

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Enterprise Technologycorporate transformation, CX, NEC, SAP, SAP S/4 HANALeave a comment

SaaS startup Freshworks partners with OrangeOne

June 6, 2019June 7, 2019 Pankaj Maru

OrangeOne Corporation, a leading software services provider in Japan has partnered with Indian startup Freshworks to expand in the local market.

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StartUpcustomer engagement, CX, Freshworks, Japan, OrangeOne Corporation, SaaS, startupLeave a comment

Customer Experience a priority for businesses, but technology adoption lags : Adobe research

May 20, 2019May 20, 2019 Pankaj Maru
Customer Experience

As CX continues to be a key competitive differentiator, businesses are aiming to deliver data-driven, personalised marketing at scale

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News & AnalysisAdobe, businesses, customer experience, CX, Econsultancy, technologyLeave a comment

CAMS brings ‘CAMServ’, a self-service chatbot to up customer experience for mutual fund investors

October 4, 2018October 4, 2018 Pankaj Maru

CAMServ was initially launched on camsonline.com, it will soon be available on the myCAMS mobile app, which is used by over 2 million investors and popular social media platforms

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News & AnalysisCAMS, CAMServ, chatbot, customer experience, CX, Digital, mutual funds transferLeave a comment

60% firms in India think Speech Analytics will drive revenues and customer experience

September 12, 2018September 12, 2018 Pankaj Maru

The survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.

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News & Analysisartificial intelligence, customer experience, CX, enterprises, Machine Learning, Opus Research, speech analytics, UniphoreLeave a comment

[24]7 AIVA – the AI powered first virtual agent with emotional intelligence

August 23, 2018 Pankaj Maru

With this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically.

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News & Analysis[24]7 AIVA, [24]7.ai, AI, customer experience, CX, emotional intelligence, Net Promoter Score, NPS, virtual agentLeave a comment

IVR enabling company contact centres to enhance customer experience

August 6, 2018August 6, 2018 Pankaj Maru

Companies are constantly in pursuit to retain their customers which makes customer experience (CX) an inseparable part of the competitive business world.

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Enterprise TechnologyAI, C-Zentrix, chatbot, customer experience, CX, IVR, Omni channel, Visual IVRLeave a comment

81 pc of Customer Experience leaders say they will compete mostly or entirely on CX: Gartner

July 31, 2018July 31, 2018 Pankaj Maru

Gartner says Customer Experience Pyramid drives loyalty, satisfaction and advocacy

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News & Analysiscustomer experience, customer satisfaction, CX, GartnerLeave a comment

Leader View

Amarish Karnik(
Interviews
March 20, 2023

Amarish Karnik decodes Veeam’s channel strategy in India

March 20, 2023
Interviews
March 20, 2023

Cloud cryptography solutions are highly in demand in India: Ruchin Kumar

March 20, 2023
Sindhu Ramachandran
Interviews
February 16, 2023

Use AI ethically and responsibly: Sindhu Ramachandran

February 16, 2023
Anil Chawla
Interviews
January 27, 2023

Verint focuses on increasing cloud adoption: Anil Chawla

January 27, 2023
3i Intofech CEO
Interviews
January 27, 2023

We are looking at a moment of inflexion: 3i Infotech Global CEO

January 27, 2023
Rimanshu Pandey
Interviews
January 25, 2023

Delivery by drones most complicated task: Rimanshu Pandey

January 25, 2023
Chad Cleevely
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August 10, 2022

Chad Cleevely says Sophos channel strategy is enabling its partners

August 10, 2022

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