92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
Read More92% of Indian business leaders bank on immersive CX
Tag: CX
75% of organisations in India deployed self-service capabilities
On average, 75% of organisations in India have deployed some form of self-service capabilities, revealed a new study from ClearTouch
Read MoreNEC and SAP join hands to drive corporate transformation
NEC and SAP have agreed to jointly promote the rollout of the RISE with SAP offering for mission-critical systems
Read MoreSaaS startup Freshworks partners with OrangeOne
OrangeOne Corporation, a leading software services provider in Japan has partnered with Indian startup Freshworks to expand in the local market.
Read MoreCustomer Experience a priority for businesses, but technology adoption lags : Adobe research
As CX continues to be a key competitive differentiator, businesses are aiming to deliver data-driven, personalised marketing at scale
Read MoreCAMS brings ‘CAMServ’, a self-service chatbot to up customer experience for mutual fund investors
CAMServ was initially launched on camsonline.com, it will soon be available on the myCAMS mobile app, which is used by over 2 million investors and popular social media platforms
Read More60% firms in India think Speech Analytics will drive revenues and customer experience
The survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.
Read More[24]7 AIVA – the AI powered first virtual agent with emotional intelligence
With this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically.
Read MoreIVR enabling company contact centres to enhance customer experience
Companies are constantly in pursuit to retain their customers which makes customer experience (CX) an inseparable part of the competitive business world.
Read More81 pc of Customer Experience leaders say they will compete mostly or entirely on CX: Gartner
Gartner says Customer Experience Pyramid drives loyalty, satisfaction and advocacy
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