The survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.
Continue readingTag: CX
[24]7 AIVA – the AI powered first virtual agent with emotional intelligence
With this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically.
Continue readingIVR enabling company contact centres to enhance customer experience
Companies are constantly in pursuit to retain their customers which makes customer experience (CX) an inseparable part of the competitive business world.
Continue reading81 pc of Customer Experience leaders say they will compete mostly or entirely on CX: Gartner
Gartner says Customer Experience Pyramid drives loyalty, satisfaction and advocacy
Continue reading