The survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.
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The survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.
Continue readingWith this announcement [24]7 AIVA is now the first virtual agent to possess emotional intelligence, the ability to detect user emotion during interactions, acknowledge it and respond empathetically.
Continue readingCompanies are constantly in pursuit to retain their customers which makes customer experience (CX) an inseparable part of the competitive business world.
Continue readingGartner says Customer Experience Pyramid drives loyalty, satisfaction and advocacy
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