Salesforce introduces the collaboration suite — Quip Slides

Bangalore: Salesforce, a global CRM player has announced Quip Slides, redefining the collaboration suite. With documents, spreadsheets, chat and now slides, Quip delivers a single canvas that empowers teams to collaborate and make decisions faster than ever. Additionally, with deeper Salesforce and third-party integrations with Box and Dropbox, teams can embed even more live data and tools within Quip. “The introduction of Quip Slides is a game-changer for our customers,” said Kevin Gibbs, Co-founder & CEO, Quip. “Quip fuels a culture of action—combining documents, spreadsheets and now slides with chat,…

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LogMeIn brings the next gen of GoToWebinar for marketers

The new experience gives customers creating content on GoToWebinar improved usability, including a fully mobile-responsive layout, easier onboarding and in-product tips and tricks, an all-in-one webinar dashboard, additional analytics and more.

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Kwench Global Technologies’ PULSE bot empowers Workplace by Facebook

Mumbai: Kwench Global Technologies, a home grown HR technology company in employee engagement space, is enabling Workplace by Facebook, measure realtime employee engagement and organization culture index by tracking and analyzing the different emotions of the employees through the PULSE bot. Kwench has developed and integrated the bot onto the Workplace platform of Facebook to drive a culture of collaboration, open communication and employee engagement. The PULSE bot captures an employee’s mood in real time via Workchat app of Facebook and by end of the day/week/month, provides the management with…

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Salesforce adds AI and CRM Data to power next generation Service Cloud Einstein

Bangalore: Salesforce, a global CRM player has announced the next generation of Service Cloud Einstein, combining the world’s #1 CRM with guided processes and powerful artificial intelligence (AI) to transform the customer service experience. Companies can now leverage Einstein Bots for Service to automate routine service requests and enable frictionless agent handoffs. Lightning Flow for Service empowers businesses with tools to quickly design and automate customer engagement processes. And Einstein Next Best Action empowers agents by delivering intelligent recommendations and offers for customers. The Rising Tide of Customer Expectations Today,…

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