Tech Mahindra, Google to launch GenAI-led Email amplifAIer

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New Delhi: Tech Mahindra has partnered with Google to launch a Generative AI-led Email amplifAIer under Tech Mahindra’s TechM amplifAIer suite of AI offerings. The Email amplifAIer will serve as a one-stop solution to manage all email communication of the contact centre for enhanced customer service.

Tech Mahindra’s Email amplifAIer will bring the power of generative AI to provide unified visualisation and automation technique. This will enable human in-loop philosophy to deliver outcomes in a responsible manner to improve customer experience.

The Email amplifAIer will provide end-to-end solutions for email automation and personalized responses by identifying the intents, extracting the required entities from the email, and other systems including applications such as CRM, Finance. The solution will drive significant improvement in agent productivity and turnaround time, create consistent and accurate responses and have lesser human dependency.

“Generative AI will drive significant improvements in customer experience and agent efficiency by solving challenges such as high cost of operation, turn-around time, and volume of emails,” said Hasit Trivedi, CTO – Digital Technologies and Global Head – AI, Tech Mahindra.

“Our Email amplifAIer powered by generative AI, will help enhance organisational efficiency and customer experience with quick, accurate and automated responses. It will further enable personalisation at scale and create compelling and visually appealing content. Together with Google, we are delivering the most advanced solution for all the email needs in contact centre space,” added Trivedi.

The newly launched solution with Generative AI capabilities is designed using human-in- loop principle. With this, the users can review generated responses and make changes before sending them to customers, if required.
“Google Cloud’s generative AI capabilities can add real world value for organisations working across every industry, particularly in areas where data privacy and security are paramount,” said Chandra Sankholkar, Director of Google Cloud Partnerships, India.

“New services and solutions from partners like Tech Mahindra will scale these capabilities to customers more quickly and effectively, and create even more opportunities for organisations to accelerate their AI-driven transformations,” added Sankholkar.

The launch of GenAI-powered Email amplifAIer aligns with Tech Mahindra’s continuous endeavour to transform enterprises with advanced Generative AI-led offerings and solutions, along with its recent addition of Enterprise Knowledge Search offering, Evangelize Pair Programming and Generative AI Studio.

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