The Email amplifAIer will serve as a one-stop solution to manage all email communication of the contact centre for enhanced customer service.
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Tech Mahindra and Bank of Baroda to enhance CX
The tie-up is aimed at digitally enhancing Bank of Baroda’s operations through the deployment of multiple digital solutions in a single model at the bank’s contact centre
Continue readingVoice – the power of human
Voice capabilities and conversational AI are not limited to platforms like Alexa or Google
Continue readingUniphore adds new AI capabilities to its products
Uniphore announced new Artificial Intelligence (AI) enhancements to its products portfolio.
Continue readingVerizon adds Genesys Cloud to its contact centre offerings
Verizon Business has added Genesys Cloud to the company’s global customer experience and contact centre offerings.
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