Sydney Water is a statutory state-owned corporation fully owned by the New South Wales Government, Australia.
The solution has integrated modules of Industry-Specific Solution for the Utilities Industry (IS-U), Customer Relationship Management (CRM) and Flexible Real Estate Management (RE-FX) globally for the customer.
Leveraging SAP S/4HANA, Sydney Water will be able to deploy state-of-the-art features in its billing and customer services, enabling simplified billing processes and next-generation transformation of customer self-service.
Built with additional capabilities such as holistic customer data view and intelligent mobile-based interaction, this solution will provide end users with an interactive interface. It will enable a 360-degree customer view resulting in increased operational efficiency and cost-effective delivery of services.
“Sydney Water has a strong commitment towards being customer centric and delighting customers by providing progressive and innovative solutions. Sydney Water and Wipro worked collaboratively to successfully deliver this program,” said George Hunt, GM – Customer, Strategy and Regulation, Sydney Water.
“Wipro’s deep expertise in the water and utilities space, capabilities in new and emerging technologies, and the close partnership with SAP have enabled Sydney Water to become more agile, deliver innovative solutions to customers faster and strengthen its leadership position in the marketplace,” said N.S. Bala, President and Global Head – Energy, Natural Resources, Utilities & Construction, Wipro Limited.
“In addition, we have leveraged our ‘Safe Water’ accelerator, a rapid deployment solution for utilities, to help deliver outcomes with predictable timelines and cost. We look forward to continue playing a key role in Sydney Water’s transformation journey,” added Bala.
Wipro has invested over two decades assisting Electricity, Gas and Water Utilities across four continents, helping them bring about speedy and effective transformations.