Posted by New Delhi: Tech Mahindra announced its partnership with Bank of Baroda, to deploy digital solutions to enhance customer experience (CX). Under the partnership, Tech Mahindra has set up a first-of-its-kind Centre of Excellence (CoE) for the bank’s contact centre to equip them with new-age solutions to meet dynamic customer requirements.
The tie-up is aimed at digitally enhancing Bank of Baroda’s operations through the deployment of multiple digital solutions in a single model at the bank’s contact centre.
Tech Mahindra will provide its technical and software capabilities to digitalize operations at the contact centre through solutions like speech analytics, quality monitoring tool, knowledge management portal, conversational interactive voice response (IVR), bot based training tools, among others.
“Through our first-of-its-kind Centre of Excellence, we will aim to extensively deploy digital solutions to help Bank of Baroda achieve greater operational efficiency and provide improved services to their end customer,” said Birendra Sen, Business Head – Business Process Services, Tech Mahindra.
Through this collaboration, Tech Mahindra will leverage its network and infrastructure capabilities along with its foundational technological capabilities including pervasive artificial intelligence (AI), blockchain, 5G, augmented reality (AR), and virtual reality (VR) to transform customer experience and deliver real business outcomes.
“Our partnership with Tech Mahindra is a major step forward in ensuring greater operational efficiency and providing immersive experiences to our customers through the deployment of digital solutions across India. Tech Mahindra’s Center of Excellence will help modernize our non-core operations as we march forward in our digital transformation journey,” said Dinesh Pant, CGM, Bank of Baroda.