Zendesk announced that it has signed a definitive agreement to acquire Klaus, the AI-powered quality management platform
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Tag: Zendesk
Zendesk adds generative AI capabilities to its CX offerings
The new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection
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Tymeshift acquisition adds AI-backed WFM to Zendesk
Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads
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92% of Indian business leaders bank on immersive CX
92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
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Customer Experience drive business success: report
Customer Experience is increasingly crucial to business success and highly successful companies are adopting new technology at record speed. The latest global Zendesk Customer Experience (CX) Trends report 2021 revealed.
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Zendesk brings new partner program
Zendesk said its new partner program allows partners to engage in multiple business models based on their unique business strategy and skills.
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Zendesk acquires Smooch, brings WhatApps and Slack integrations
The acquisition marks Zendesk’s next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers
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Zendesk brings its new CRM platform Sunshine built on AWS powered infrastructure
By leveraging AWS, Sunshine gives businesses the tools to bring all of their customer data to where they build and run both their digital products and internal services — in the cloud.
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Zendesk launches its open flexible CRM platform Sunshine
Zendesk Sunshine enables businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster.
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Traditional consumer facing companies continue to struggle with customer experience: report
The report details what sets companies with the most sophisticated customer support operations apart from their industry peers.
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