Zendesk TechHerald - TechHerald %

December 13, 2024 Appointment

Shashi Upadhyay joins Zendesk as President of Product, Engineering, AI

Upadhyay will oversee Product Management, Engineering, AI, Design, Program Management, and Trust & Security.

January 10, 2024 Enterprise Technology

Zendesk signs definitive agreement to acquire Klaus

Zendesk announced that it has signed a definitive agreement to acquire Klaus, the AI-powered quality management platform

October 6, 2023 Enterprise Technology

Zendesk adds generative AI capabilities to its CX offerings

The new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection

June 23, 2023 Enterprise Technology

Tymeshift acquisition adds AI-backed WFM to Zendesk

Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads

January 20, 2023 Enterprise Technology

92% of Indian business leaders bank on immersive CX

92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.

January 30, 2021 News & Analysis

Customer Experience drive business success: report

Customer Experience is increasingly crucial to business success and highly successful companies are adopting new technology at record speed. The latest global Zendesk Customer Experience (CX) Trends report 2021 revealed.

October 22, 2019 Channel Business / Emerging Business

Zendesk brings new partner program

Zendesk said its new partner program allows partners to engage in multiple business models based on their unique business strategy and skills.

May 24, 2019 Enterprise Technology

Zendesk acquires Smooch, brings WhatApps and Slack integrations

The acquisition marks Zendesk’s next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers

December 11, 2018 Enterprise Technology

Zendesk brings its new CRM platform Sunshine built on AWS powered infrastructure

By leveraging AWS, Sunshine gives businesses the tools to bring all of their customer data to where they build and run both their digital products and internal services — in the cloud.

November 16, 2018 Enterprise Technology

Zendesk launches its open flexible CRM platform Sunshine

Zendesk Sunshine enables businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster.