Zendesk to offer Zendesk suite’s 1 year free subscription to qualifying startups

In addition to The Zendesk Suite, participating startups also receive guidance on setting up their software with a Zendesk product specialist and access to in-person or virtual office hours at Zendesk’s San Francisco headquarters.

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Zendesk launches integration with WhatsApp business solution

Bangalore: Zendesk, Inc. today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide faster, more proactive support. Customers can opt-in to receive updates and notifications such as purchase receipts, shipping changes or flight times directly in WhatsApp. “Customers want to communicate with businesses as easily and…

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