92% of Indian business leaders say the optimal customer experience is immersive and integrates naturally into what customers are doing.
Read More92% of Indian business leaders bank on immersive CX
Tag: Zendesk
Customer Experience drive business success: report
Customer Experience is increasingly crucial to business success and highly successful companies are adopting new technology at record speed. The latest global Zendesk Customer Experience (CX) Trends report 2021 revealed.
Read MoreZendesk brings new partner program
Zendesk said its new partner program allows partners to engage in multiple business models based on their unique business strategy and skills.
Read MoreZendesk acquires Smooch, brings WhatApps and Slack integrations
The acquisition marks Zendesk’s next step in delivering the best omnichannel experiences by connecting conversations between businesses and customers
Read MoreZendesk brings its new CRM platform Sunshine built on AWS powered infrastructure
By leveraging AWS, Sunshine gives businesses the tools to bring all of their customer data to where they build and run both their digital products and internal services — in the cloud.
Read MoreZendesk launches its open flexible CRM platform Sunshine
Zendesk Sunshine enables businesses to connect and understand all their customer data, wherever it lives, and gives their developers the ability to build and deploy customer apps and services faster.
Read MoreTraditional consumer facing companies continue to struggle with customer experience: report
The report details what sets companies with the most sophisticated customer support operations apart from their industry peers.
Read MoreZendesk to offer Zendesk suite’s 1 year free subscription to qualifying startups
In addition to The Zendesk Suite, participating startups also receive guidance on setting up their software with a Zendesk product specialist and access to in-person or virtual office hours at Zendesk’s San Francisco headquarters.
Read MoreZendesk launches integration with WhatsApp business solution
Bangalore: Zendesk, Inc. today announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers directly on WhatsApp. The integration connects conversations between businesses and their customers on WhatsApp within Zendesk. By extending customer support capabilities to WhatsApp, businesses that use Zendesk can now reach WhatsApp’s 1.5 billion users to provide faster, more proactive support. Customers can opt-in to receive updates and notifications such as purchase receipts, shipping changes or flight times directly in WhatsApp. “Customers want to communicate with businesses as easily and…
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