Salesforce introduces the collaboration suite — Quip Slides

Bangalore: Salesforce, a global CRM player has announced Quip Slides, redefining the collaboration suite. With documents, spreadsheets, chat and now slides, Quip delivers a single canvas that empowers teams to collaborate and make decisions faster than ever. Additionally, with deeper Salesforce and third-party integrations with Box and Dropbox, teams can embed even more live data and tools within Quip. “The introduction of Quip Slides is a game-changer for our customers,” said Kevin Gibbs, Co-founder & CEO, Quip. “Quip fuels a culture of action—combining documents, spreadsheets and now slides with chat,…

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Salesforce adds AI and CRM Data to power next generation Service Cloud Einstein

Bangalore: Salesforce, a global CRM player has announced the next generation of Service Cloud Einstein, combining the world’s #1 CRM with guided processes and powerful artificial intelligence (AI) to transform the customer service experience. Companies can now leverage Einstein Bots for Service to automate routine service requests and enable frictionless agent handoffs. Lightning Flow for Service empowers businesses with tools to quickly design and automate customer engagement processes. And Einstein Next Best Action empowers agents by delivering intelligent recommendations and offers for customers. The Rising Tide of Customer Expectations Today,…

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