Significant customer service gaps in contact centres emerged across Asia-Pacific during the pandemic.
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Tag: APAC
Only 22.7% digital transformation efforts optimised in APAC
In Asia Pacific, 89.7% of business and IT leaders agree COVID-19 has caused significant changes to their operating processes, while 91.8% say it has accelerated their digital transformation efforts.
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AR and VR IT spend to cross $28 billion in APAC by 2024
AR and VR IT spending expected to grow rapidly in the Asia Pacific (APAC) to reach $28.8 billion by 2024.
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Mobile services market to grow 6.11% CAGR in APAC
Mobile services market expected to grow at 6.11% CAGR in APAC between 2020 and 2025, as per GlobalData’s forecast.
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Chris Connell appointed as Kaspersky’s MD for APAC
Chris Connell, Kaspersky’s Deputy VP of Global Sales has been given appointed as Managing Director for Asia-Pacific (APAC).
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Targeted ransomware hit 61 entities in APAC in 2020: Kaspersky
At least 61 entities from the region were breached by a targeted ransomware group in 2020. Australia and India logged the highest number of incidents across APAC
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Top 20 APAC tech companies earned over $40 bn revenue 2019
Top 20 APAC tech companies reported an average revenue of over $40 billion with an average 4% revenue growth in 2019.
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75% of APAC users overlook their own data security
Among the 75% of APAC users, 43% consumers expect businesses to protect their data, while another 32% believe it’s the responsibility of the government,
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86% of APAC retailers to up outlay in automation by 2022
86% of APAC retailers are looking to increase investment in intelligent automation by 2022, revealed findings of the 12th Annual APAC Shopper Study
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A hybrid new normal of work in APAC: Microsoft
COVID-19 had accelerated the transition to new ways of working and honed the focus on innovation across the region.
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