Significant customer service gaps in contact centres emerged across Asia-Pacific during the pandemic.
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Only 22.7% digital transformation efforts optimised in APAC
In Asia Pacific, 89.7% of business and IT leaders agree COVID-19 has caused significant changes to their operating processes, while 91.8% say it has accelerated their digital transformation efforts.
Continue readingAR and VR IT spend to cross $28 billion in APAC by 2024
AR and VR IT spending expected to grow rapidly in the Asia Pacific (APAC) to reach $28.8 billion by 2024.
Continue readingMobile services market to grow 6.11% CAGR in APAC
Mobile services market expected to grow at 6.11% CAGR in APAC between 2020 and 2025, as per GlobalData’s forecast.
Continue readingChris Connell appointed as Kaspersky’s MD for APAC
Chris Connell, Kaspersky’s Deputy VP of Global Sales has been given appointed as Managing Director for Asia-Pacific (APAC).
Continue readingTargeted ransomware hit 61 entities in APAC in 2020: Kaspersky
At least 61 entities from the region were breached by a targeted ransomware group in 2020. Australia and India logged the highest number of incidents across APAC
Continue readingTop 20 APAC tech companies earned over $40 bn revenue 2019
Top 20 APAC tech companies reported an average revenue of over $40 billion with an average 4% revenue growth in 2019.
Continue reading75% of APAC users overlook their own data security
Among the 75% of APAC users, 43% consumers expect businesses to protect their data, while another 32% believe it’s the responsibility of the government,
Continue reading86% of APAC retailers to up outlay in automation by 2022
86% of APAC retailers are looking to increase investment in intelligent automation by 2022, revealed findings of the 12th Annual APAC Shopper Study
Continue readingA hybrid new normal of work in APAC: Microsoft
COVID-19 had accelerated the transition to new ways of working and honed the focus on innovation across the region.
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