Posted by Most comprehensive cyber protection and support program includes pre-, during and post-support of cyber incidents, as well as $5M ransomware reimbursement for Veeam customers
Mumbai: Veeam Software, announced the availability of the new Veeam Cyber Secure Program which combines the company’s purpose-built technology with a team of experts to help enterprises prepare for, protect and recover from ransomware.
With the new program, customers can start with pre-incident support including architecture planning, implementation assistance, and quarterly security assessments. Following an attack, customers are connected with Veeam’s dedicated ransomware response team and the program offers post-incident support to enable rapid recovery. It ensures customers have the assurance that they’re ready and prepared for when a cyber incident occurs.
”We know that 76% of organisations were attacked at least once in the past 12 months and 26% of those reported being attacked at least four times. Recovery is still a major concern, as only 13% believe they can successfully recover,” said John Jester, CRO – Veeam.
“With the new Veeam Cyber Secure Program, we ensure customers are prepared for any cyber threat and when the worst happens they can recover as quickly as possible. It is designed to ensure customers follow data protection best practices with Veeam solutions, enabling them to not just bounce back from an outage or data loss but to bounce forward. By providing the shortest gap between incident and recovery, our customers can keep their business running without disruption,” added Jester.
The program includes incident recovery services like advanced onboarding, design and implementation assistance, and quarterly health checks. During a cyber incident, customers have access to a dedicated Support Account Manager and Ransomware Response Team with 30-minute service level agreements (SLAs).
With the new program, enterprises are ready for the next cyberattack and can rest easy knowing backups are clean, reliable, and ready for fast recovery. The new program includes three key components:
- Confident Security: Attentive and dedicated design and implementation assistance to ensure Veeam’s best practices in securely implementing Veeam solutions to the highest security standards. Customers receive advanced seven-phase onboarding support and rigorous quarterly security assessments conducted by the company’s experts to ensure Veeam environments stay secure.
- Comprehensive Support During Cyber Incident: When a ransomware attack or cyber incident occurs, the Veeam Ransomware SWAT team (ransomware recovery ‘black belts’) is available 24/7 with prioritised 30-minute SLAs and ready to deploy into immediate action. Customers have a dedicated Support Account Manager (SAM) for assistance and escalation during this time, as well as access to specialised senior support engineers who combine deep product expertise with key insights from successful enterprise implementations.
- Financial Protection: Veeam provides enterprises with confidence of rapid recovery from a clean and reliable copy of backup data as the highest security standards are in place, as well as the Veeam Ransomware Recovery Warranty – up to $5 million in data recovery expense reimbursement for a verified attack.
The new cyber secure program is now available to customers.