Tech Mahindra and Soroco to set up large task mining CoE

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Mumbai: Work graph company Soroco has announced a strategic partnership with Tech Mahindra. Under the tie-up, Tech Mahindra and Soroco will establish a Center of Excellence (CoE) to deliver a transformation program for business process management and managed services leveraging intelligent automation and task mining.

Tech Mahindra’s CoE will be located in New Delhi to support the evolving digital transformation needs of customers.

Together, Soroco and Tech Mahindra will support customers to develop a culture of continuous improvement, industry best practices, assets, and accelerators to provide a structured approach on-ground.

While Soroco’s Scout platform will focus on task mining-led solutions, Tech Mahindra will assist with its implementation, and manage services around task mining practices.

“We are pleased to partner with Tech Mahindra, one of the leaders in digital transformation. Through this partnership, we aim to help organisations globally to be able to assess how work happens on-ground and make a profound impact on how people truly experience work,” said Samson David, CEO of Soroco.

Through the partnership with Soroco, Tech Mahindra will be able to leverage AI and ML-based process discovery and mining technology to speed up their transformation outcomes.

“New technology shifts, consumer expectations, and challenging norms have put pressure on organisations to embrace automated digital methodologies. We look forward to our partnership with Soroco to accelerate our customers’ digital transformation processes,” said Birendra Sen, Business Head, Business Process Services, Tech Mahindra.

The combined offering from the two companies will further help to reduce overall operations costs, improve customer experience, drive better compliance, and improve working capital.

“Tech Mahindra’s Center of Excellence (CoE) will help this strategic partnership to jointly deliver an integrated automation practice that offers an advanced blend of Intelligent Automation and Automation Thinking,” added Sen.

Both companies will cater to global clients across industries, such as telecom, banking, manufacturing, automotive, retail and consumer packaged goods, and deliver comprehensive industry-leading capabilities to customers.

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