Posted by Fort Mill, USA: Honeywell said that it is partnering with Texas based Theatro, a first voice-controlled mobile app platform for the hourly workforce, to create joint Software as a Service (SaaS) solutions that empower retail store associates.
With this pact, Honeywell will become an official reseller of Theatro’s SaaS subscription services to complement the Honeywell In-Store Connected Retail Solutions portfolio.
The joint solutions will enable a seamless service experience for subscribers on Theatro’s SaaS platform, whether they access the service from a Theatro Communicator or from a Honeywell Mobility Edge device. As part of the agreement, Theatro will optimize its mobile application software for use on Honeywell mobile devices. By working together, Theatro and Honeywell will ensure users experience the same high-quality voice communications on Wi-Fi networks whether on their Theatro Communicator or Honeywell Mobility Edge device.
Theatro’s voice-controlled mobile applications, employee location capability, and analytical insight apps are designed to enable a more engaged, informed and efficient in-store workforce. The integration with Honeywell will allow in-store associates equipped with Honeywell devices to leverage Theatro’s unique intelligent, in-ear virtual assistant and voice applications to collaborate with colleagues and access enterprise information systems at the speed of voice. Ultimately, this additional functionality will allow hourly workers to respond to customer inquiries more effectively and efficiently, without breaking eye contact with a customer.
“Today’s brick-and-mortar retail operations must deliver on customer demand for a seamless experience with reduced staff and increased competition,” said Peter Howes, President – Honeywell’s Productivity Products business.
“Building an efficient and rewarding in-store experience requires substantial collaboration among store associates and in-store systems,” said Chris Todd, CEO -Theatro. “This partnership between Theatro and Honeywell will enable retailers to build enterprise-wide communications and collaboration networks to get the best out of their hourly workforce.”