Verloop.io ties with WebEngage for customer experience

verloop

Mumbai: Verloop.io, the conversational AI platform for customer support automation has tied up with WebEngage, a full-stack retention operating system, for consumer businesses.

With this tie-up, WebEngage customers can now use the Verloop platform to disseminate their transactional and promotional messages via WhatsApp channel with hyper-personalised content based on user behaviour. This enables the customer to start a conversation with end-users, managed by Verloop chatbots.

“WebEngage is a leader in the user retention and customer engagement and we’re excited to be working with the company to extend the channel capabilities of Verloop.io platform,” said Gaurav Singh, Founder and CEO, Verloop.io.

“This partnership will enable brands to seamlessly build automation on their channels from one dashboard,” added Singh.

“The next leg of innovation in customer support will be driven by hyper personalisation and Verloop.io is revolutionising customer support with their disruptive conversational AI,” said Avlesh Singh, Co-founder and CEO – WebEngage.

“We will together build engaging customer experiences while delivering on our goal to enable young brands leverage technology and slingshot their businesses. Forward looking brands must rely on technology to build disruptive solutions that provide delightful experiences to their customers and we’re excited to be working with Verloop.io to empower our customers to do just that,” added Singh.

Read Poor customer experiences cost businesses up to $216 billion in India

WebEngage makes it easy for businesses to build customer engagement journeys. With Verloop.io, enterprises can easily automate their customer support while integrating with 140+ tools across back-end systems, marketing, sales, point-of-sale.

Combined with the power of the WebEngage platform, businesses can build next-generation customer experiences at every touchpoint and create meaningful, memorable customer journeys.

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