Posted by Mumbai: Tata AIG General Insurance has launched Tata AIG Tara – an insurance service through WhatsApp. This initiative will offer policyholders a bouquet of solutions and policy related queries in a timely, gratifying and accurate manner. The new service leverages artificial intelligence (AI).
The objective of its new service is to increase direct customised communication with customers. And allowing access to their policies virtually, according to Tata AIG General Insurance.
The service allows customers to avail policy documents, request and receive renewal details, make premium payment online and seek support on claims.
Customers can locate network hospitals and garage, make changes in address or any other personal details and even buy a health or motor policy of their choice.
To avail Tata AIG Tara services, the motor and health policyholders need to send a “Hi” to 7400412177 on Whatsapp. The digitally-enabled round-the-clock service will help deliver personalised customer service demands. And customers can access Tata AIG’s services virtually from their phone.
“This launch is a step forward towards bringing digital transformation and innovation to enhance the customer experience with speedy turnaround time to their policy related queries,” said Amit Ganorkar, COO – Tata AIG General Insurance.
“While all our customer touch-points will be available to serve endlessly to our policy holders, we expect TATA AIG Tara WhatsApp platform to be one of the most preferred and indispensable ways our customers would like to connect with us,” added Ganorkar.