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Tag: HDFC Life

HDFC Life serves customers with Ezra – a Google bot

August 14, 2020August 14, 2020 Pankaj Maru
HDFC Life to serve customers with Ezra – a Google bot

Ezra offers intelligent services like handling of dynamic queries and shares insights into policies. It can successfully answer more than 200 queries.

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Enterprise TechnologyEzra, Google assistant bot, HDFC LifeLeave a comment

HDFC Life brings AI powered virtual assistant InstA

November 12, 2019January 1, 2020 Pankaj Maru
HDFC Life to serve customers with Ezra – a Google bot

InstA is a knowledge platform designed to help employees and partners by enabling them to offer real-time sales and service support to customers – anytime, anywhere.

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Enterprise TechnologyAI, HDFC Life, InstA, virtual assistantLeave a comment

HDFC Life, Google ties for marketing automation

November 7, 2019July 31, 2020 Pankaj Maru
HDFC Life to serve customers with Ezra – a Google bot

Machine learning (ML) based automation in Google Ads has enabled HDFC Life to significantly reduce multiple manually optimized targeting groups to fewer groups, leading to improved performance.

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Enterprise TechnologyAutomation, Google, HDFC Life, marketing, MLLeave a comment

How 150 bots are helping HDFC Life improve efficiency and experience

July 31, 2019January 11, 2020 Pankaj Maru

By 2019, the company already deployed an army of 150 bots across the organizational functions. These bots are not only helping the company to improve the efficiency but also creating seamless experience for the staff and customers.

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News & AnalysisAI, bots, HDFC Life, insurance, ML, RPALeave a comment

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