Ezra offers intelligent services like handling of dynamic queries and shares insights into policies. It can successfully answer more than 200 queries.
Read MoreHDFC Life serves customers with Ezra – a Google bot
Tag: HDFC Life
HDFC Life brings AI powered virtual assistant InstA
InstA is a knowledge platform designed to help employees and partners by enabling them to offer real-time sales and service support to customers – anytime, anywhere.
Read MoreHDFC Life, Google ties for marketing automation
Machine learning (ML) based automation in Google Ads has enabled HDFC Life to significantly reduce multiple manually optimized targeting groups to fewer groups, leading to improved performance.
Read MoreHow 150 bots are helping HDFC Life improve efficiency and experience
By 2019, the company already deployed an army of 150 bots across the organizational functions. These bots are not only helping the company to improve the efficiency but also creating seamless experience for the staff and customers.
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