What initially started as a small service operation in Delhi in the mid-1990s, today has turned into one of India’s largest and most digitally-connected customer care ecosystems
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Tag: customer service
AI tools to bridge India’s customer service gap: report
The research reveals thats five out of six individuals actively utilising AI tools to resolve queries and make informed decisions
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Haier starts customer service feedback via WhatsApp
Through this initiative, Haier aims to conduct customer surveys using WhatsApp to improve the service experience.
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Hiver launch new analytics platform, eyes helpdesk mkt
The new analytics platform launch is part of its move to rebrand as a customer service solution targeting helpdesk market.
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Madhya Pradesh BSNL improves customer service experience, achieves 99% SLA with EverestIMS
EverestIMS ensured minimal downtime, real-time monitoring and hawk-eye view of the entire BSNL network across Madhya Pradesh
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