customer service TechHerald

AI tools to bridge India’s customer service gap: report

The research reveals thats five out of six individuals actively utilising AI tools to resolve queries and make informed decisions

Through this initiative, Haier aims to conduct customer surveys using WhatsApp to improve the service experience.

The new analytics platform launch is part of its move to rebrand as a customer service solution targeting helpdesk market.

EverestIMS ensured minimal downtime, real-time monitoring and hawk-eye view of the entire BSNL network across Madhya Pradesh