Posted by New Delhi: CallerDesk, a cloud-based contact centre and voice communication solutions provider, announced that it has achieved the ISO/IEC 27001:2022 certification. This internationally recognised certification affirms CallerDesk’s strong commitment to information security, privacy, and risk management across its operations.
CallerDesk’s received the ISO certification, after its systems, processes, and internal controls were independently and thoroughly audited. INTERCERT, a globally certification body for auditing companies across various international management standards, conducted the evaluation.
The audit process covered every critical area within the organisation. This included CallerDesk’s cloud telephony infrastructure, data centres, and backend architecture. It also evaluated call routing and management systems, customer data handling and storage procedures, internal data governance policies, access control mechanisms.
Also the company’s readiness to respond to disruptions through business continuity and disaster recovery protocols. In addition, employee access, training, and security awareness programmes were examined closely to ensure a company-wide culture of information security.
“This certification reflects our deep commitment to building a telephony platform that’s not just smart, but also safe. At CallerDesk, we believe security isn’t a one-time checklist—it’s a culture that touches everything we do, from our technology to our people. With ISO 27001 and CERT-IN grade testing in place, our customers can trust us to protect their data while they focus on growing their business,” said Rajesh Dhimania, Co-Founder and CTO of CallerDesk.
CallerDesk’s journey to ISO 27001:2022 compliance was a multi-stage initiative. It started with a gap assessment, followed by an overhaul of internal policies and procedures. The company then moved on to strengthening its technical systems, providing extensive employee training, and implementing robust risk management strategies before undergoing the final external audit.
This certification reduces the compliance burden on clients, ensures voice data and call recordings follows global best practices. And it gives assurance that CallerDesk has strong safeguards in place to keep systems running in any situation.
Its commitment to data protection doesn’t end with ISO certification. The company also conducts regular Vulnerability Assessment and Penetration Testing (VAPT) for its web platforms and APIs.
CERT-IN–empanelled auditors, adhering to India’s national cybersecurity protocols carry out these tests. This added layer of evaluation is especially critical for sectors like BFSI, telecom, and public services, where government-grade security standards are required.