Over 1000 organizations in India are using Microsoft mobile chat app Kaizala

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New Delhi:  Over 1000 organizations in India across government and business institutions are using Microsoft mobile chat app Kaizala in just over one year, Microsoft said on Thursday.

Business organizations using this product are across industry verticals right from BFSI to manufacturing to retail to healthcare. Some of these organizations are  YES Bank, UPL, Alembic Pharmaceuticals, Shopper’s Stop and Eureka Forbes.

These customers use Microsoft Kaizala to bridge gap between employees, extended workforce and customers; share information among employees; collect data from the field through polls or surveys; track movement of first line workers; and get real-time analytics on integration with Office 365.

“We believe that at its heart, patient care is a network of conversations, and the quality of these conversations determines the quality of care the patient receives. Microsoft Kaizala serves as an Electronic Medical Record, with no attendant cost, and the patient’s data is shared across the group of treating doctors and nurses. All group members monitor a patient’s treatment and make interventions in real time, ” said Dr Devi Shetty, Founder and Chairman, Narayana Health.

The private health organization is among the early adopters of Microsoft Kaizala app. It is being used across Narayana Health’s 25 hospitals, 7 heart centres, and network of primary care facilities throughout India.

YES Bank is using Microsoft Kaizala for its sales team for real time exchange of information and reports. This has resulted in customers getting a better solution, sales people being more productive and earning more incentives, and happier team managers as earlier the MIS would take up to 10 days to generate. It has led to a 2x to 3x kind of productivity gain.

Organizations like Shyam Spectra are using Microsoft Kaizala to track seller location, gain customer insights, build connects with their internal marketing engine for lead nurturing, acceleration and tracking efficiency.

Alembic Pharmaceuticals uses Microsoft Kaizala for chat-based communication with its employees and field  workers, and for data collection and management. “Microsoft Kaizala interoperates with Office 365, a solution that employees are already familiar with as an integral solution to their jobs. User acceptance is key and employees readily accepted Microsoft Kaizala as it was easy to learn and use,” said Jayaraj Nadar, HR – Alembic  Pharmaceuticals.

“Microsoft Kaizala, with cloud scale & enterprise security, is enabling organizations to achieve more by empowering employees, engaging customers and enhancing workplace productivity. We are delighted with the rapid adoption in just over a year,” said Anant Maheshwari, President – Microsoft India.

Microsoft Kaizala is now available in 18 language including Hindi, Marathi, Tamil, Gujarati and Telugu. Aimed at enhancing workplace productivity, while ensuring a secure platform at the same time, Microsoft also announced new, unique features in Kaizala, like Me Chat and Persistent Chat alongside other features like video and voice calling and web app.

According to Microsoft, Kaizala is ‘Made for India’ app, powered by its popular cloud platform Azure. The app is designed to bring mobile-only first line of workers together forming into a digitally integrated modern workplace.

Microsoft launched Kaizala app last year and now it is commercially available across 28 markets in Asia, Middle East, Africa and South America. The company wants to expand the reach of Kaizala to Office 365 commercial plans worldwide.

Microsoft Garage team build this app, which allows millions of people to be connected in a group, create hierarchy-based access to a group; and also create groups within groups.

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