Posted by Delhi: Zoom Video Communications has announced the launch of Zoom Phone in India, commencing with the availability of Zoom Phone service with native India phone numbers in the Maharashtra Telecom Circle (Pune).
Zoom Phone brings multinational corporations (MNCs) with a domestic presence and homegrown companies unrivaled simplicity and modern functionality to their distributed hybrid workforce, as well as global native coverage in 50 countries and territories.
The native phone number support will be available starting with the Maharashtra Telecom Circle (Pune), followed by Karnataka (Bangalore), Tamil Nadu (Chennai), Andhra Pradesh (Hyderabad), Mumbai and Delhi telecom circles, covering all the major technology centres in India.
Zoom India received the Unified License with Access — All/PAN India and Long Distance licenses from the Department of Telecommunications (DoT), Government of India, in April 2023. Thereafter, Zoom India focused on establishing its dedicated domestic infrastructure for Zoom Phone in India and complying with regulatory requirements.
This effort enables Zoom to launch the first-of-its-kind licensed cloud private branch exchange (PBX) service bundled with local phone numbers for India.
“Zoom’s cloud PBX service meets the requirements of India’s Unified Telecom license which requires building the dedicated local interconnection infrastructure as per the regulatory requirements. This demonstrates Zoom’s commitment to bringing a trusted service that our customers want,” said Velchamy Sankarlingam, President of Product and Engineering – Zoom.
“Globally, Zoom Phone saw continued expansion in the market, amassing five Zoom Phone customers with 100k+ seats in Q1 FY25, demonstrating our customers’ trust in Zoom for critical employee and customer experience processes. Our latest offering reaffirms Zoom’s leadership in delivering seamless cloud services on a global scale, enhanced by local investments to help ensure compliance and service excellence in every market, including India,” added Sankarlingam.
With an intuitive and familiar interface, the new service offers reliable, secure, and flexible voice communication features that seamlessly integrate with Zoom Workplace, the company’s open collaboration platform with Zoom AI Companion.
It provides local telephony services and is available as an add-on to Zoom’s existing paid customers. With support for inbound and outbound calling through the public switched telephone network (PSTN), enterprise customers can seamlessly replace their existing PBX solution and consolidate their business communication requirements into one platform.
“We are excited to bring Zoom Phone to India, first rolling it out in the Maharashtra Telecom Circle (Pune), empowering multinational enterprises and homegrown companies of all sizes to support dynamic workstyles, improve employee engagement, and elevate the customer experience,” said Sameer Raje, GM and Head of India and SAARC region – Zoom.
“The launch of Zoom Phone marks a significant milestone in Zoom’s commitment to the Indian market. This achievement represents our dedication to delivering a reliable collaboration platform that powers limitless human connection and solves real business problems for our customers,” added Raje.