Whatfix Assist app for Microsoft Teams

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Mumbai: Whatfix has launched Whatfix Assist app exclusively for Microsoft Teams. Whatfix Assist is an in-app experience that combines search with collaborative capabilities to create seamless content accessibility and shareability.

With Whatfix Assist, users can now search for any support content and share it with other users all within Microsoft Teams, said the digital adoption solutions (DAS) company.

With the rise of remote work, users working on collaborative projects face challenges relating to searching and quickly accessing important and helpful information. Project documentation, support articles, design briefs and other vital content may reside in multiple formats and silos across the enterprise.

Whatfix Assist app aggregates distributed content from multiple repositories such as Microsoft SharePoint, Atlassian Confluence and Salesforce Service Cloud, into a central location and enables users to search and share content with others.

Users get access to vital content from within Microsoft Teams without the need to search and share from different locations. Whatfix Assist significantly reduces the time users spend on finding and sharing helpful content with support for static content such as text and PDF documents, as well as dynamic content such as Whatfix Flows.

Whatfix is one of the first Digital Adoption Platforms on Microsoft AppSource to offer these capabilities as an app exclusively for Microsoft Teams.

“We take pride in providing our customers the tools they need to implement digital transformation in their organisation,” said Khadim Batti, CEO and Co-Founder, Whatfix.

“Our Whatfix Assist app brings on-demand, self-help experience inside Microsoft Teams so that users can collaborate remotely without the growing pains associated with new technology adoption. Users now have the ability to remotely access information and on-demand help in a centralised location,” added Batti.

“In the new normal of remote and hybrid work, the need to maintain business continuity through collaboration amongst distributed workforces has increased significantly. Whatfix Assist on Microsoft Teams empowers users with contextual, interactive and real-time self-help,” said Daniel Canning, Director, Microsoft Teams Marketing – Microsoft Corp.

The app is free to download for web and desktop versions of Microsoft Teams and can be found at Microsoft AppSource.

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