Posted by Mumbai: Agentic automation provider UiPath has collaborated with Deloitte, for UiPath’s ERP modernisation. This internal initiative branded “Customer Zero,” enabled UiPath’s ERP modernisation with intelligent, agentic automation. It helped in driving operational efficiency, reducing manual complexity, and enabled business results at scale.
UiPath collaborates with Deloitte
Amid rapid business growth and increasing global demands, UiPath identified the critical need for a next-generation ERP platform that could adapt to increasing complexity and global demands. The company faced mounting challenges, including fragmented systems, arduous manual billing cycles, delayed revenue recognition, and complex multi-GAAP reporting processes, all of which limited speed and scalability.
An Automation First Approach to ERP Transformation
To address this challenge, UiPath launched Customer Zero—an automation-first blueprint for SAP S/4HANA migration. This ERP deployment initiative embedded UiPath Platform for agentic automation—including robotic process automation (RPA), intelligent document processing (IDP), UiPath Apps, and AI-powered orchestration—to create an intelligent, seamless transformation.
This approach allowed UiPath to streamline SAP data migration, improve system integrations, and eliminate manual bottlenecks across core finance operations, forming the foundation of a strategic automation toolkit.
Key outcomes of UiPath automation-led ERP transformation. UiPath CoE delivered more than 200 automations across core processes. Over 85% of critical finance workflows are now executed by unattended automations that transformed billing, revenue recognition, and account reconciliation from manual input to automated processes.
Besides, it achieved 93% clean core, exceeding the 80% industry benchmark, minimizing technical debt and enabling agile upgrades. Around 60% of test cases automated, drastically reducing business user fatigue and accelerating time to deployment and 10% acceleration in project delivery. It showed real-world efficiency gains from automation-enabled velocity in testing, validation, and integration.
“Agentic capabilities are essential to deliver automation-driven ERP outcomes,” said Jerry Hoberman, U.S. SAP Offering Leader, Deloitte. “Building on Deloitte and UiPath’s commitment to deliver Intelligent Automation solutions for our joint clients, together, we can help organisations unlock transformative business value as they move to SAP S/4HANA and RISE.”
“Our work with Deloitte demonstrates that automation isn’t just an enabler—it’s a catalyst for enterprise reinvention,” said Hitesh Ramani, Chief Accounting Officer and Deputy CFO of UiPath. “With SAP S/4HANA and our agentic automation platform working hand-in-hand, we’ve dramatically improved the efficiency, scalability, and resilience of our finance operations.”
Moving forward with Agentic ERP
Now, the company is preparing for agentic ERP. With UiPath Platform for agentic automation at its core, this future-state architecture will empower AI agents to autonomously manage complex enterprise workflows, orchestrate decisions across SAP and non-SAP systems, and engage humans only when needed. This agentic architecture, powered by UiPath Maestro, marks a shift from automation as a tool to automation as a co-pilot in decision-making.
“Agentic ERP is not just a vision—it’s the logical next step in the evolution of enterprise systems,” said Mihai Faur, CIO of UiPath. “Our Customer Zero journey demonstrates how organisations can future-proof their operations by embedding intelligent, agentic automation into every fabric of their ERP landscape.”