IT departments and their major challenges

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New Delhi: A new survey of IT professionals has revealed the major challenges that IT departments face in organisations today.

IT departments and two biggest challenges

Keeping up with digital transformation (32%) and managing the talent in technical roles (26%) are the two biggest challenges of IT departments in organisations today, according to a new Ivanti study.

The survey found that 61% of respondents considered IT departments as critical to an organisation’s growth and business strategy.

But 72% of respondents reported that losing team members and 41% cited a high workload as the top reason for losing team members from IT departments.

Other reasons included:
· Unrealistic expectations placed on the team (34%)
· Lack of executive support (32%)
· Remote work was not a possibility (28%)
· Executive hesitancy to adopt automation (26%)
· Lack of critical technology to effectively do their job (24%)

However, there was a disconnect between C-Suite/Vice President and Managers/Directors as per the findings.

While 27% of Managers and Directors were more likely to report their IT department as only a cost centre, only 19% of C-Suite/Vice President respondents viewed IT as a cost centre.

Automated IT Services

Two-third of decision-makers (67%) reported they accelerated their plans or increased their adoption of automated IT service offerings due to the pandemic.

Of note, only 1% of decision-makers have already completed their adoption of automated services. In today’s remote working environment, the need to keep devices and services connected has put IT team members under stress. But that could be alleviated by the implementation of automated IT services.

The study found that the majority (55%) of respondents reported automating IT processes saving the IT department 1-8 hours per service request. For organisations that have over 50% of their IT services automated the time saved per service request jumped to more than 16 hours.
“Employees are working differently than they have in years before, and we’ll continue to see an evolution of how people work as we move into the future and beyond the pandemic,” said Nayaki Nayyar, President and CPO – Ivanti.

“The workloads and pressure to perform that have been placed on IT teams will only continue to increase,” added Nayyar.

The only way to alleviate some of these stresses, and retain technical talent, according to Nayyar is to implement automation into IT services. “So that team members can focus their attention on activities that drive the business forward and contribute to the business strategy,” added Nayar.

Organisations with more than 50% of IT services automated were more likely to feel the IT department is viewed as critical to the organisation’s growth and business strategy (74%) demonstrating the value of automation.

Of this same group, only 32% feel the executive team views IT as only around to troubleshoot hardware or software issues vs. 47% of all respondents.

Routine manual tasks consume IT and service desk resources and limit your team member’s ability to move ahead with higher-impact strategic projects. Every minute saved is 60 seconds freed to reassign people to innovation, strategic projects, and critical business challenges.

Automation streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.

Ivanti surveyed 250 enterprise-IT professionals across North America, APAC and EMEA from August to October 2021.

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