Cisco revamps Webex, powers it with new devices, integrations

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Mumbai: Cisco revamped Webex – its video conferencing app with new functionalities and features backed by 50 innovations to help organisations securely communicate and collaborate seamlessly with their employees.

Cisco revamped Webex, keeping in view the changing work scenario and the future of hybrid workspace. This new trend has been rapidly evolving under the shadow of a global pandemic.

Since the pandemic, Webex has not only continued to help businesses thrive, but has also been an integral platform for governments to continue to lead remotely, doctors to meet with patients safely, and educators to teach students at a distance.

The All New Webex
The all new app provides a single secure place for connecting and getting things done – call, meet and message on one app. Cisco has announced over 50 innovations segmented into three areas: seamless collaboration, smart hybrid work experiences, and intelligent customer experiences.

All these new innovations has enabled Cisco to not just revamp Webex app but built a new Webex ecosystem. This includes the new app, devices and the app hub built on the strong foundation of security and privacy.

The new app features available today include:

  • noise cancellation and speech enhancement
  • transcriptions and closed captioning
  • highlights and action items
  • enhanced video layouts and Webex Huddle (spontaneous meetings with a single click)
  • a number of AI-powered features in messaging and new calling features help you focus on what matters most.
  • New analytics features (People Insights powered by the Webex Graph) deliver highly personalized insights and actionable recommendations to individuals, teams, and organisations

Cisco also announced real-time translations in nine different languages, in-meeting gestures powered by body movement recognition, and immersive sharing capabilities. These features will be available in the coming months.

New Webex Devices
A range of new devices, which together with the rest of Cisco’s intelligent portfolio, will provide seamless, smart experiences whether you’re at home or office. These include:

  • Webex Desk Camera: Packed with intelligent features like facial recognition and occupancy metrics, the Webex Desk Camera is perfect for both the home and office. You can now mute and unmute your microphone with a simple gesture – an industry first that no other USB camera can do.
  • Preview – Webex Desk Hub: With many organizations rethinking and reconfiguring their office space,  getting back to the office may mean more hotdesking for employees. With the new Webex Desk Hub, it’s super simple to make any available desk your personal space.
  • Preview – Webex Desk: Just like the Webex Desk Pro, the Webex Desk allows you to engage your audience by using slides or videos as your backdrop while you present—a feature we call “immersive presenter”. It transforms your experience by enabling you to connect to meetings, co-create and stay productive whether you’re at home or in the office. It is competitively priced for an all-in-one device with intelligent features users want like noise cancellation, virtual backgrounds and facial recognition.

Webex App Hub and Ecosystem
The Webex App Hub will make it easy for users to find and use integrations within a Webex messaging space, and soon they will be able to experience the same thing in a Webex meeting. Users will be able to easily add and collaborate with third-party applications while in a Webex meeting, then save the work to follow up afterwards. 

The new Webex App Hub brings pre-built integrations with Box, Dropbox, Salesforce, ServiceNow, MIRO, Mural and Workplace for Facebook enabling easy and secure use of third-party apps.

New in Contact Centre: Drive Intelligent Customer Experiences
The new Webex Contact Centre delivers new benefits for businesses, customers, and agents. Now businesses of all sizes (even with the smallest of contact centres) can have the robustness of a cloud contact centre with thousands of agents on day one.

“Cisco’s purpose is to power an Inclusive Future, and collaboration technology plays a critical role in leveling the playing field so everyone is able to participate in the global economy regardless of geography, language and personality type,” said Jeetu Patel, SVP and GM, Security & Applications, Cisco.

“This is why we are driven to deliver a Webex experience that is 10x better than in-person—and at the same time make in-person interactions 10x better too,” added Patel.

Webex, according to Patel enables a shift towards hybrid working and less reliance on geography-based hiring, opening the global economy and giving everyone a seat at the table—no matter where the table is.

“Our team is passionate about delivering this vision which fuels every device we build, every line of code we write, and every feature we create,” concluded Patel.

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