Posted by Mumbai: Agora, a global leader in real-time engagement and conversational AI technology, and WIZ.AI, a provider of AI agents, have announced partnership to bring enterprise-grade AI agent solutions to the market.
Under the partnership, Agora and WIZ.AI, will bring enterprise-grade AI agents that offer local language support and contextual understanding to offer human-like service at scale. The collaboration blends WIZ.AI’s industry expertise in enterprise agent with Agora’s powerful real-time infrastructure and multimodal conversational AI capabilities.
With over six years of experience in localised voice AI across Southeast Asia for the banking, insurance, and telecom sectors, WIZ.AI delivers scenario-driven automation tailored to business needs. Combined with Agora’s real-time communication SDKs and Conversational AI Engine, the partnership delivers an end-to-end engagement stack—from initial contact to analytics.
“This partnership underscores our commitment to enabling enterprises with intelligent, scalable, and multi-lingual AI agent solutions” said Tony Zhao, CEO and Co-Founder of Agora.
“Together, WIZ.AI and Agora aim to push the boundaries of real-time, emotionally intelligent, and high-availability AI communications globally,” added Zhao.
Agora will be integrated with WIZ.AI’s tools under the partnership to offer:
- Inbound Customer Service: Enterprise-grade AI agents with local language support and contextual understanding, accessible via voice and video channels.
- Outbound Campaigns: AI-driven outbound communication to boost customer activation, renewal, and retention.
- QA & Analytics: Real-time monitoring, agent performance scoring, and conversational quality control.
- AI Training & E-Learning: Virtual trainers designed to onboard staff and deliver consistent, on-demand microlearning.
“Agora’s ultra-low latency infrastructure and optimisations for AI conversation flow are the perfect match for our advanced AI agents,” said Jennifer Zhang, President and Co-founder of WIZ.AI.
“Together, we enable multi-lingual AI agents that can speak naturally and provide enterprise-level service at global scale,” added Zhang.
Agora’s conversational AI solutions are built to make AI feel less like a robotic tool and more like a trusted, knowledgeable helper. Agora’s Conversational AI Engine enables developers to build lifelike, real-time voice agents using any LLM.