Posted by Mumbai: Financial Software and Systems (FSS), a payments technology and transaction processing provider, has announced the appointment of Rishi Verma as the Head – Artificial Intelligence, Centre of Excellence (AI-CoE).
FSS becomes one of the few companies in the industry to formally establish an AI leadership function signalling a strategic shift toward AI-first product design, operational intelligence, and customer-centric transformation.
With over 14 years of experience across AI/ML, analytics, and digital transformation, Verma brings deep domain expertise, having led Generative AI initiatives, built and scaled AI-CoE, and driven impactful innovation across organisations such as RBL Bank, Diebold Nixdorf, L&T Infotech, and FirstRand Bank.
His prior work includes the development of Propensity engine, forecasting engine, credit risk engines, Intelligent fraud detection platforms, customer data platforms, MLOps /AIOps frameworks with focus on ethical and responsible AI.
“The appointment of Rishi Verma as the Head of our AI Centre of Excellence marks a pivotal milestone in this journey. His proven expertise in building enterprise-grade AI solutions and Centres of Excellence will help us accelerate the institutionalisation of AI across our product and platform suite,” said V. Balasubramanian, CEO, FSS.
“With this appointment, FSS takes a decisive step toward becoming a truly AI-first organisation one that enables banks and financial institutions to harness data-driven intelligence to compete and grow in a digital economy,” he added.
The appointment of Rishi Verma builds on FSS’s growing portfolio of AI-driven initiatives. Over the past year, FSS has made several strategic moves in the AI space from strengthening its fraud management capabilities to enhancing customer experience through digital intelligence.
FSS has consistently emphasized the use of AI for predictive fraud analytics, real-time risk mitigation, and transaction anomaly detection across its payment platforms. The company also introduced its proprietary AI-powered chatbot, Merlin AI, on its website to provide instant, intelligent responses to customer and partner queries making digital engagement faster and more intuitive.