Posted by New Delhi: TTBS (Tata Tele Business Services) has introduced Smartflo, a cloud communication suite to support today’s hybrid work culture.
It allows uninterrupted connectivity between all stakeholders, internally within employees and externally with customers and vendors across platforms and touch points.
Smartflo enables businesses to strengthen engagement with customers through seamless communication, anytime and anywhere.
The setup is quick with zero installation charges and no capex investment. It comes with an uptime guarantee of 99.5% backed by TTBS 24X7 managed service capabilities and uninterrupted business continuity.
“Smartflo truly defines our vision of product innovation that empowers enterprises to Do Big. Smartflo is an anytime, anywhere, flexible suite of cloud communication solutions,” said Harjit Singh, President – Enterprise Business, Tata Teleservices.
Cloud communication suite Smartflo optimises connectivity, helps build operational resilience and enables businesses to deliver better customer experiences across channels. Its comprehensive and advance features fulfils the emerging needs of enterprises.
“With increasing number of businesses looking at cloud-based platforms to engage with customers, TTBS is well positioned to seize this large and emerging opportunity,” added Singh.
Smartflo is suitable for enterprises across industries. The suite would appeal equally to a startup as to any small and large enterprise that requires a multi-functional, multi-modal, economical yet technologically advanced cloud communication suite.
TTBS has seen a strong customer interest for Smartflo solutions across industry verticals like BFSI, IT/ITES, Manufacturing, Education, Fintech, Logistics and E-commerce.
“Smartflo suite of solutions combine an uninterrupted flow of business communication with intelligent call routing and monitoring,” said said Vishal Rally, SVP – Product & Marketing, Tata Teleservices.
“It offers on-demand scalability, allowing businesses to adapt quickly to changing business conditions. Smartflo comes with enterprise-grade security and reliability,” added Rally.
Smartflo comes with host of features like:
- Intelligent routing of customer calls to the best of agents/employees
- Voice to Text conversion with keywork mapping
- Call sentiment analysis to understand your customers better
- API integration with all enterprise applications to get a single customer view
- Quality checks of customer interactions through live call barge-ins
- Analytics and reports to get insights and enhance your business outcomes
- On demand scalability without additional Capex
- Inbuild Enterprise Grade security and reliability
Digital agility will be a competitive advantage for enterprises in the new normal. The recent disruption has accelerated the adoption of cloud native technologies.
As per Gartner, the cloud communication or telephony market is estimated to grow 18% in 2021 as telephony investment priorities shift to cloud.