New Delhi: Globally, organisations across industries are exploring and adopting AI technologies to improve customer experience, operations and decision-making. So where do Indian organisations stand when it comes to AI adoption?
Two-thirds of Indian organisations are in the early stages of AI adoption. But only 8.4% of Indian organisations are in the latter stages of AI maturity revealed IDC study.
The India AI MaturityScape study from IDC found that around two-thirds of organisations are in the first two maturity stages – ad hoc and opportunistic. And only a quarter of organisations are in the repeatable stage and 8.4% are in advanced adoption stages – managed, and optimized.
“Only 8.4% of the Indian organisations are in the latter stages of AI maturity highlighting the need for an enterprise-wide AI strategy aligned with business goals,” said Rishu Sharma, Associate Research Director, Cloud and AI – IDC India.
“Most organisations are yet to reach the highest levels of maturity, most notably in the areas of people and technology,” added Sharma.
IDC MaturityScape Benchmark: Artificial Intelligence — Maturity Distribution Across the Stages
Some key findings of this IDC Maturity Benchmark: Artificial Intelligence in India, 2021 study include:
- Few (11.6%) organisations are still at the ad hoc stage, but over 50% of the organisations are still in the opportunistic stage of AI adoption in India.
- Around 25% of organisations are in the repeatable stage (AI practitioner). Such practitioners are beginning to develop and align their AI strategy and goals with the enterprise strategy.
- Across all five AI maturity dimensions, survivors cluster around the ad hoc and opportunistic stages. In contrast, thrivers made significant moves toward the repeatable, managed, and optimized stages.
“Organisations have started increasing their AI spend because of the digitization wave and the pause created by the COVID-19 storm. The pandemic has suppressed any persistent doubts about the need of adopting AI in the pre-COVID era,” said Swapnil Shende , Senior Market Analyst – Artificial Intelligence, IDC India.
“Organisations have started utilizing AI capabilities to extract timely insights from the organisational data, improve internal operations, and achieve strategic goals; and have reached different maturity levels in their AI adoption journey,” added Shende.