Posted by Mumbai: Avaya said it will adopt IBM’s hybrid cloud solutions to help expand its Avaya ReadyNow private cloud unified communications and contact center offerings globally.
IBM will help Avaya to implement a hybrid cloud strategy. It will the help in its plans to tap into advanced technologies like AI to modernize its offering while enabling its customers to benefit from the scale and performance of IBM’s global footprint of cloud data centers.
By hosting and managing select services on a private cloud, Avaya aims to deliver secure and resilient solutions to its clients and service their needs more efficiently while accessing higher value services that can help transform their customer experience.
For example, Avaya will be able to take advantage of IBM Watson APIs to accelerate decision making and enhance the customer experience by infusing AI into its customer support function.
“Together, IBM and Avaya plan to deliver one of the most complete contact center solutions on the market, featuring Avaya’s best-of-breed software and infrastructure with IBM’s leadership in hybrid cloud, consulting and implementation services,” said Chris McGugan, SVP – Solutions and Technology, Avaya.
“We are excited to collaborate with IBM as part of our hybrid multi-cloud strategy to provide customers with experiences that matter at cloud speed. Additionally, the combination of Avaya and IBM Watson APIs will help make businesses work smarter, and I am pleased to form this strategic alliance,” added McGugan.
“By working with Avaya to integrate this hybrid cloud approach, we can help them enhance their performance and security for clients while accelerating access to higher value services that can help differentiate their offerings and drive customer loyalty,”said Denis Kennelly, GM – Cloud Integration, IBM.
Businesses like Avaya need to seamlessly and securely connect data and workloads across on-premise and cloud environments from multiple vendors. IBM is the leading hybrid cloud provider for enterprises, and its acquisition of Red Hat further enables businesses to accelerate innovation.