Voice capabilities and conversational AI are not limited to platforms like Alexa or Google
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Voice capabilities and conversational AI are not limited to platforms like Alexa or Google
Continue readingUniphore said on Tuesday that it has agreed to acquire automation software company Jacada.
Continue readingUniphore announced new Artificial Intelligence (AI) enhancements to its products portfolio.
Continue readingSignificant customer service gaps in contact centres emerged across Asia-Pacific during the pandemic.
Continue readingUniphore and Tech Mahindra have entered into a multi-year, multi-million dollar strategic pact to drive innovation in customer experience.
Continue readingIn the new 2.0 version, Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.
Continue readingThe survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.
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