Voice capabilities and conversational AI are not limited to platforms like Alexa or Google
Read MoreVoice – the power of human
Tag: Uniphore
Uniphore to acquire automation software provider Jacada
Uniphore said on Tuesday that it has agreed to acquire automation software company Jacada.
Read MoreUniphore adds new AI capabilities to its products
Uniphore announced new Artificial Intelligence (AI) enhancements to its products portfolio.
Read MoreCustomer service gaps in contact centres hit APAC: study
Significant customer service gaps in contact centres emerged across Asia-Pacific during the pandemic.
Read MoreUniphore and Tech Mahindra to drive customer experience
Uniphore and Tech Mahindra have entered into a multi-year, multi-million dollar strategic pact to drive innovation in customer experience.
Read MoreUniphore expands virtual assistant Akeira capabilities
In the new 2.0 version, Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.
Read More60% firms in India think Speech Analytics will drive revenues and customer experience
The survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.
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