Voice capabilities and conversational AI are not limited to platforms like Alexa or Google
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Tag: Uniphore
Uniphore to acquire automation software provider Jacada
Uniphore said on Tuesday that it has agreed to acquire automation software company Jacada.
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Uniphore adds new AI capabilities to its products
Uniphore announced new Artificial Intelligence (AI) enhancements to its products portfolio.
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Customer service gaps in contact centres hit APAC: study
Significant customer service gaps in contact centres emerged across Asia-Pacific during the pandemic.
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Uniphore and Tech Mahindra to drive customer experience
Uniphore and Tech Mahindra have entered into a multi-year, multi-million dollar strategic pact to drive innovation in customer experience.
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Uniphore expands virtual assistant Akeira capabilities
In the new 2.0 version, Akeira helps automate conversations and reduce the cost of customer service for enterprises while providing a better customer experience.
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60% firms in India think Speech Analytics will drive revenues and customer experience
The survey revealed a clear shift from compliance which emerged as a clear driver in the 2017 edition to long-standing drivers with direct impact on customer experience and loyalty.
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