Over 65 ways Blockchain technology can fix global environmental challenges: report

Blockchain-enabled solutions are currently being explored to improve the sustainability of global supply chains and could help overcome illegal activities by tracking fish from “bait to plate”, or commodities like palm oil, beef and soy from “farm to fork”.

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Salesforce adds AI and CRM Data to power next generation Service Cloud Einstein

Bangalore: Salesforce, a global CRM player has announced the next generation of Service Cloud Einstein, combining the world’s #1 CRM with guided processes and powerful artificial intelligence (AI) to transform the customer service experience. Companies can now leverage Einstein Bots for Service to automate routine service requests and enable frictionless agent handoffs. Lightning Flow for Service empowers businesses with tools to quickly design and automate customer engagement processes. And Einstein Next Best Action empowers agents by delivering intelligent recommendations and offers for customers. The Rising Tide of Customer Expectations Today,…

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