The new solution SolarWinds AI will transform ITSM operations and enable tech professionals to manage the complexities of modern digital environments
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Tag: ITSM
Atlassian acquires Percept.AI making it the sixth ITSM buyout
Percept.AI acquisition will help to expand frontline support capabilities in Jira Service Management, the company said.
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Atlassian brings Jira Service Management – a cloud based ITSM tool
With an aim of bringing IT operations and development teams together to collaborate at high velocity and power digital enterprises, Atlassian has introduced Jira Service Management to address IT support processes more easily.
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ITSM continues to be potent in a remote work scenario
Over 70% of IT professionals believe remote ITSM has been effective; however, more than 50% said their organisations had no BYOD policy in place when the pandemic started.
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Singapore based iZeno joins Atlassian Solution Partner program
iZeno puts forth a value proposition to implement Atlassian software for new or existing customers so enterprises can optimize output and achieve faster time-to-market.
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LogMeIn strengthens its product portfolio with new solutions – Prompt ai and RescueAssist
The new lineup is focused on eliminating many of the challenges associated with today’s internal support – including cluttered support queues, lengthy resolution times, and multi-step support processes – to create a simpler and superior overall experience for everyone.
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