contact center TechHerald

March 18, 2021 Enterprise Technology

Customer service gaps in contact centres hit APAC: study

Significant customer service gaps in contact centres emerged across Asia-Pacific during the pandemic.

April 17, 2020 News & Analysis

Need for contact center resiliency amid COVID-19: GlobalData

According to GlobalData, several legacy contact centers are not architected to cope with COVID-19 scenarios. Especially for companies that are facing different degrees of anxiety among customers, the ability to address customer needs is crucial for long-term success.