The good news is that India’s insurance industry has been able to curb fraudulent activities by digitising fraud investigations
Read MoreInsurance fraud detection through technology
Tag: chatbots
83% of users want to make messaging their first means of contacting customer support : study
Customers are more accepting of automation and chatbots than ever before. Today’s consumers are focused on efficiency when it comes to solving their customer queries.
Read MoreLogMeIn’s new Bold360 platform brings Proactive AI & universal language capabilities
LogMeIn’s Bold360 helps companies build a highly personalized and relevant customer experience across the digital journey.
Read MoreIs good customer experience means different to businesses and consumers?
This disconnect shows that companies are setting the bar for “good” service too low which could have significant business impact as customer experience becomes even more vital in the buying decision of consumers.
Read MoreIIT Bombay and IBM team up to accelerate AI research in India
The collaboration will also work to advance the field of training and building domain-specific AI agents (chatbots), which are designed to aid humans in complex decision making such as making trading and investment choices in financial services.
Read More7 Tech to become mainstream in next 2-5 years: Gartner 2018 Hype Cycle
The Hype Cycle identifies 40 key technologies and describes how they will impact business performance in the digital workplace during the next 10 years
Read MoreRamco Global Payroll Software on Microsoft Dynamics 365
Microsoft and Ramco Systems have strengthened their partnership with the launch of Ramco Global Payroll on Microsoft Dynamics 365
Read MoreKPMG in India partners with UiPath for digital workplaces
Singapore: KPMG in India today announced its partnership with UiPath, an enterprise intelligent automation software company, in a move to enhance digital workplaces across India and improve the working style. Through this partnership, both KPMG in India and UiPath will provide sophisticated intelligent automation solutions to drive value for clients by expediting operational processes, increasing agility and accuracy and lowering costs through automation. KPMG in India has deployed UiPath in-house and has also assisted clients across the globe through the automation journey. “We are excited about our partnership with KPMG,”…
Read More74% of top Indian IT decision makers back AI’s role in BFSI: NASSCOM-CMR Report
Gurugram – New Delhi: To offer a more proactive and personal customer support is the top business objective of IT decision makers in the BFSI segment, according to a CMR-NASSCOM’s Report on AI for BFSI Sector. “The BFSI sector is very positive about using AI. According to our survey of IT decision makers from BFSI, 74% feel that there’s a strong need for AI in the segment, and their primary business objective is to provide a more proactive and personal customer support. However, choosing the right AI offering from different…
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