Is good customer experience means different to businesses and consumers?

This disconnect shows that companies are setting the bar for “good” service too low which could have significant business impact as customer experience becomes even more vital in the buying decision of consumers.

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7 Tech to become mainstream in next 2-5 years: Gartner 2018 Hype Cycle

The Hype Cycle identifies 40 key technologies and describes how they will impact business performance in the digital workplace during the next 10 years

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KPMG in India partners with UiPath for digital workplaces

Singapore: KPMG in India today announced its partnership with UiPath, an enterprise intelligent automation software company, in a move to enhance digital workplaces across India and improve the working style. Through this partnership, both KPMG in India and UiPath will provide sophisticated intelligent automation solutions to drive value for clients by expediting operational processes, increasing agility and accuracy and lowering costs through automation. KPMG in India has deployed UiPath in-house and has also assisted clients across the globe through the automation journey. “We are excited about our partnership with KPMG,”…

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74% of top Indian IT decision makers back AI’s role in BFSI: NASSCOM-CMR Report

Gurugram – New Delhi: To offer a more proactive and personal customer support is the top business objective of IT decision makers in the BFSI segment, according to a CMR-NASSCOM’s Report on AI for BFSI Sector. “The BFSI sector is very positive about using AI. According to our survey of IT decision makers from BFSI, 74% feel that there’s a strong need for AI in the segment, and their primary business objective is to provide a more proactive and personal customer support. However, choosing the right AI offering from different…

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