The research reveals thats five out of six individuals actively utilising AI tools to resolve queries and make informed decisions
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Tag: chatbots
Insurance fraud detection through technology
The good news is that India’s insurance industry has been able to curb fraudulent activities by digitising fraud investigations
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83% of users want to make messaging their first means of contacting customer support : study
Customers are more accepting of automation and chatbots than ever before. Today’s consumers are focused on efficiency when it comes to solving their customer queries.
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LogMeIn’s new Bold360 platform brings Proactive AI & universal language capabilities
LogMeIn’s Bold360 helps companies build a highly personalized and relevant customer experience across the digital journey.
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Is good customer experience means different to businesses and consumers?
This disconnect shows that companies are setting the bar for “good” service too low which could have significant business impact as customer experience becomes even more vital in the buying decision of consumers.
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IIT Bombay and IBM team up to accelerate AI research in India
The collaboration will also work to advance the field of training and building domain-specific AI agents (chatbots), which are designed to aid humans in complex decision making such as making trading and investment choices in financial services.
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7 Tech to become mainstream in next 2-5 years: Gartner 2018 Hype Cycle
The Hype Cycle identifies 40 key technologies and describes how they will impact business performance in the digital workplace during the next 10 years
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Ramco Global Payroll Software on Microsoft Dynamics 365
Microsoft and Ramco Systems have strengthened their partnership with the launch of Ramco Global Payroll on Microsoft Dynamics 365
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KPMG in India partners with UiPath for digital workplaces
Singapore: KPMG in India today announced its partnership with UiPath, an enterprise intelligent automation software company, in a move to
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74% of top Indian IT decision makers back AI’s role in BFSI: NASSCOM-CMR Report
Gurugram – New Delhi: To offer a more proactive and personal customer support is the top business objective of IT
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