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Tag: chatbots

AI Artificial Intelligence
March 25, 2025 Enterprise Technology

AI tools to bridge India’s customer service gap: report

The research reveals thats five out of six individuals actively utilising AI tools to resolve queries and make informed decisions

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August 31, 2022 Opinions

Insurance fraud detection through technology

The good news is that India’s insurance industry has been able to curb fraudulent activities by digitising fraud investigations

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September 25, 2019 News & Analysis

83% of users want to make messaging their first means of contacting customer support : study

Customers are more accepting of automation and chatbots than ever before. Today’s consumers are focused on efficiency when it comes to solving their customer queries.

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November 2, 2018 Enterprise Technology

LogMeIn’s new Bold360 platform brings Proactive AI & universal language capabilities

LogMeIn’s Bold360 helps companies build a highly personalized and relevant customer experience across the digital journey.

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September 27, 2018 News & Analysis

Is good customer experience means different to businesses and consumers?

This disconnect shows that companies are setting the bar for “good” service too low which could have significant business impact as customer experience becomes even more vital in the buying decision of consumers.

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September 12, 2018 News & Analysis

IIT Bombay and IBM team up to accelerate AI research in India

The collaboration will also work to advance the field of training and building domain-specific AI agents (chatbots), which are designed to aid humans in complex decision making such as making trading and investment choices in financial services.

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September 1, 2018 News & Analysis

7 Tech to become mainstream in next 2-5 years: Gartner 2018 Hype Cycle

The Hype Cycle identifies 40 key technologies and describes how they will impact business performance in the digital workplace during the next 10 years

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August 29, 2018 Enterprise Technology

Ramco Global Payroll Software on Microsoft Dynamics 365

Microsoft and Ramco Systems have strengthened their partnership with the launch of Ramco Global Payroll on Microsoft Dynamics 365

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July 31, 2018 News & Analysis

KPMG in India partners with UiPath for digital workplaces

Singapore: KPMG in India today announced its partnership with UiPath, an enterprise intelligent automation software company, in a move to

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July 16, 2018 News & Analysis

74% of top Indian IT decision makers back AI’s role in BFSI: NASSCOM-CMR Report

Gurugram – New Delhi: To offer a more proactive and personal customer support is the top business objective of IT

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CIO Insights

CIO Sameer Kulkarni on RegTech, Compliance and Core Integra

As a CIO I have to manage all IT compliance of the organisation and that’s the key part of my...
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CIO Michael Cantor on IT and IT’s remote work capability

It’s questionable as to how much the hybrid work scenario will stay in place, with many companies emphasizing office days...
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Interviews

Fortinet aims to enhance its tiered partner system in India: Jitendra Ghughal

Jitendra Ghughal: In 2023, Fortinet witnessed substantial growth in our channel business in India, reflecting a shift in our partnership...
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SmartBear committed to expanding its partner base in India: Ed Greenwood

Ed Greenwood: Overall, the market opportunity for software development solutions in India is significant and continues to grow rapidly
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Data protection strategies need to change: Sandeep Bhambure

Sandeep Bhambure: We expect customers to spend 7 to 10% more on security and data protection
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Ria Ghosh on data, data science and MyShubhLife

Ria Ghosh: Being a full-stack financial services company, we generate lots of data about our customer behaviour patterns and their...
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Pramod Sharda on capacity planning and curbing outages

Pramod Sharda: Cloud computing has revolutionised the way businesses operate, but there are certain risks and challenges associated with it
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Amarish Karnik decodes Veeam’s channel strategy in India

Amarish Karnik: Veeam is constantly innovating and is at the forefront of delivering modern data protection to our customers
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Cloud cryptography solutions are highly in demand in India: Ruchin Kumar

Ruchin Kumar: Our philosophy has always been to lead the cryptography industry, rather than follow
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Use AI ethically and responsibly: Sindhu Ramachandran

Sindhu Ramachandran: Both AI and ML technologies can be transformative for businesses
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Verint focuses on increasing cloud adoption: Anil Chawla

Anil Chawla: We have witnessed double-digit growth in the Indian market over the last two years and we look forward...
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We are looking at a moment of inflexion: 3i Infotech Global CEO

Thompson P. Gnanam: The new 3i infotech will always have its ears to the ground and remain aware of industry...
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Reviews

Review: Renewed iPhone 13

In terms of the overall review of this renewed Apple iPhone 13, I would give a rating of 4.5 stars...
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Review: Primebook Wifi laptop worth buying for students

Floydwiz Technologies launched its Primebook Wifi laptop in the Indian market intending to offer a desktop experience with productivity
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Review: Renewed Apple iPhone 11 Pro

Does it make sense to buy or invest in a renewed Apple iPhone 11 Pro in 2023 rather than buying...
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Review: Norton 360 – a broad all-in-one security product

In this review, TechHerald.in found Norton 360 as a broad all-in-one security product with powerful features and great value product...
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Review: TicPods Free – An impressive true wireless buds but costly

Besides the price factor, TechHerald in its review, found Mobvoi TicPods Free – an impressive true wireless earbuds but costly.
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Review:TicWatch E2 – A smartwatch that offers great value for money

TechHerald.in has reviewed this product and found TicWatch E2 as a great value product for the money with a 3.5...
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