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October 6, 2023 Enterprise Technology

Zendesk adds generative AI capabilities to its CX offerings

The new generative AI customer experience (CX) offerings include Zendesk AI and Advance Data Privacy and Protection

September 6, 2019 News & Analysis

Consumers like dealing with voice, chat assistants over humans: study

Nearly 70% consumers say they will progressively replace visits to a store or bank with their voice assistant within three years’ time, as per Capggemini Research Institute study.

August 2, 2019 News & Analysis

RPA plaftorm Automation Anywhere acquires Paris based Klevops

With the acquisition, Automation Anywhere fast forwards the RPA category to Attended Automation 2.0, where managers can easily orchestrate workstreams across a team of employees and bots,

July 31, 2019 News & Analysis

How 150 bots are helping HDFC Life improve efficiency and experience

By 2019, the company already deployed an army of 150 bots across the organizational functions. These bots are not only helping the company to improve the efficiency but also creating seamless experience for the staff and customers.

July 30, 2019 Opinions

Simplifying shipment tracking process using bots

Chatbots can decipher human error while answering simple questions. Bots are also being recognised for their role in driving up organisational efficiency.

January 17, 2019 News & Analysis

How UiPath’s RPA software is empowering offices with AI

UiPath has been early to harness the convergence of big data and advances in neural networks powered by GPUs to develop automation for office software tasks.

November 1, 2018 News & Analysis

CFOs have to embrace cloud, RPA, AI, Blockchain & other tech for finance transformation

V. Balasundaram, CFO-India, Middle East and Africa, Frost & Sullivan, exhorted CFOs to embrace emerging technologies to face the transformation in finance successfully.