London, UK: Almost two-thirds (63%) of organizations now allow technology to be managed outside the IT department, a shift that brings with it both significant business advantages and increased privacy and security risks, reveals the 2019 Harvey Nash/KPMG CIO Survey.
The global survey analyzing responses from organizations with a combined technology spend of over $250 billion, reveals for those organizations where the IT team is formally involved in decision making around business-led IT, business advantages include improving time to market new products (52% more likely to be ‘significantly better than their competitors’) and employee experience (38% more likely to be ‘significantly better than their competitors’).
However, four in ten (43%) companies are not formally involving IT in those business-led IT decisions. These organizations are twice as likely to have multiple security areas exposed than those who consult IT , 23% less likely to be ‘very or extremely effective’ at building customer trust with technology, and 9% more likely to have been targeted by a major cyber-attack in the last two years. These risks are uncovered at a time when cyber security reaches an all-time high as a board priority (56% vs 49% last year).
The huge opportunity to capitalise on the value of business-led IT, but also manage its risks, comes at a time of significant change for the business, the CIO, and the IT department, as the survey found:
- Fewer CIOs sit on the board – although the influence of the CIO remains intact (66% this year view the role as gaining influence compared to 65% in 2018), fewer CIOs now sit on the board – dropping from 71% to 58% in just two years.
- Artificial Intelligence (AI) and automation is driving huge change – as the IT department is being tasked by its board to use AI/automation to improve efficiencies (up 17% this year as a board priority), this is leading CIOs to expect that up to 1 in 5 jobs will be replaced by AI/automation within 5 years. This is likely to lead to a significant reorganization of roles across the business. However, 69% of CIOs believe that new jobs will compensate for job losses to AI/automation.
- Skills shortages – technology leaders are struggling to find the right talent with skills shortages at their highest level since 2008. The three most scarce skills are big data/analytics (44%), cyber security (39%) and AI (39%).
“In an age where anyone with a smartphone and credit card can set up an IT system, there are both incredible opportunities and major risks. Those enterprises that get the balance right between innovation and governance will be the winners,” said Albert Ellis, CEO – Harvey Nash.
“At the same time, boards are asking their CIO and technology team to prioritize automation of jobs. How organizations adapt to automation will increasingly become a priority, and many are not at all ready,” added Ellis.
“This research clearly shows that organizations putting technology in the hands of value-creators and connecting the front, middle and back office are winning in the market. The future of IT is a customer obsessed, well governed, connected enterprise,” said Steve Bates, Global Leader, CIO Advisory Centre of Excellence, KPMG International.
Digital leaders perform better
– Digital leaders, which are organizations that consider themselves ‘very effective’ or ‘extremely effective’ at using digital technologies to advance their business strategies, performed better than their competitors on every aspect surveyed:
– These aspects included time to market (53% vs 34% for the rest), customer experience (65% vs 49%), revenue growth (55% vs 43%) and profitability in the last year (50% vs 37%).
– Digital leaders are also more likely to introduce ‘major new changes to products and services’ in the next three years (55% vs 39% for the rest), and focus on making money – 76% of CEOs in digital leader organizations want their technology projects to ‘make’ rather than ‘save money’, compared to 58% for the rest.
Gender diversity initiatives are failing big tech
– 74% of IT leaders feel their diversity and inclusion initiatives within their teams are at most moderately successful, and there has been only minimal growth in women on tech teams, 22% this year compared to 21% last year, and no change in the percentage of female technology leaders at 12%.
First signs of Quantum Computing
– Although Quantum Computing is at such an early stage, 4% (107 global organizations) have implemented Quantum Computing to at least some degree – with big pharmaceuticals, financial services and energy organizations making bets in this area.
– A fifth (22%) of organizations implementing Quantum Computing were based in the UK, followed by 19% in the US, and 7% for both Australia and the Republic of Ireland.
IT leaders reporting budget increases – highest for 15 years
– More technology leaders reported increases in IT budgets under their control than at any time in the last 15 years.
– The jump in those reporting increases (from 49% to 55%) is the largest seen, with the one exception of 2010, when organizations were still clawing their way out of the global recession.
– For technology projects where the CEO prefers to ‘save money’ almost half (45%) of respondents report budget increases compared to just 38% last year, suggesting many CIOs are investing to save, for instance through automation.