Posted by New Delhi: PinnacleWorks the makers of AI-backed communication agent SuperBot has launched its DIY portal to empower businesses of all sizes across India.
This DIY portal will enable enterprises to supercharge key functions such as marketing, sales, customer service, surveys, feedback, etc. It helps in deploying cutting-edge automation capabilities.
Built atop the SuperBot framework, the DIY portal is a cloud-based, AI-powered automation platform that can help businesses connect with 1 million people a day through voice calls made by intelligent voice agents with 24×7 availability.
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It doesn’t require coding skills. Hence it is easy to deploy and saves the costs and effort involved in hiring or training human agents while ensuring consistent and contextual customer interactions over a voice-based medium.
This DIY portal allows businesses to make significant savings of time and money while improving key metrics such as customer satisfaction, lead generation, and acquisition costs.
“The launch of DIY Portal is meant to catalyze market growth and help businesses achieve superior unit economics via process automation, especially within the SME segment,” said Sarvagya Mishra, Co-Founder and Director, SuperBot (PinnacleWorks).
“By automating key processes, the all-new DIY platform will enable businesses of all sizes to meet and exceed their KPIs and drive better outcomes with zero training, management, or infrastructure costs. During the beta testing phase, the platform enabled 100x faster calling for businesses,” added Mishra.
Backed by SuperBot’s AI and NLP capabilities, the DIY portal allows businesses, from MSMEs to large enterprises, to deploy campaigns without knowing a single line of code, thus streamlining the user journey and enabling swift deployment.
Once they sign up and create an account, business users just need to select their industry, use-cases and preferred language and voice-overs before uploading contact numbers.
This platform supports 10 plus languages, including Hindi, English, Gujarati, Bengali, Tamil, Punjabi, Tamil, Telugu, Kannada, etc. It uses algorithms that have been extensively trained on 100 plus industry-specific use-cases.